Youtube widget: product not authorized

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  • Problem
  • Updated 2 years ago
  • Not a Problem
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This morning, my current presentation has the above error on a Youtube video, where all has been well before now. (This is on the Reindeer Cam presentation)

Images in storage are not downloading either - could both be connected to a connection issue? (This is on my version of the elementary day of the week presentation)
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Thomas Pitts

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Posted 2 years ago

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Robb, Official Rep

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Thomas,

When you log into your Company at https://store.risevision.com, can you confirm that the subscription for both the YouTube Widget and Rise Storage are both subscribed?

If they are, my money would be on it being an internet issue. I'd suggest rebooting the box and seeing if that solves it.

Let me know how you make out!
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Thomas Pitts

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It looks like the Youtube one had lapsed, and the storage issue fixed itself later in the day. Thanks for the reply!
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Wonderful! Glad to hear it got figured out Thomas!