Youtube playlist not working

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  • Problem
  • Updated 4 years ago
  • Solved
I am using a youtube playlist which I added to my display with your clever embed code. I have one video which shows up perfectly in my preview, but it never plays on the screens.
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Tanya Irene

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Posted 4 years ago

  • 1
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William Oneal, Champion

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Are you using the youtube widget from the store or are you embedding your own code?
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Robb, Official Rep

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Tanya,

You may want to try using the YouTube Widget from Scott's Digital Signage that William refers to above. I know in the past both Rise Vision and users have had issues with YouTube embed code, however when I tested William's YouTube Widget, it worked pretty flawlessly.

Select Add in your Placeholder, select Content, and you will see the YouTube Widget listed in there. Let us know how you make out!
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Andrew

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Tanya - it may also depend on which device(s) you're using to display the content.  For example, all of the video presentations I've created on Rise work a treat when I view them on my Windows laptop using Chrome, however if I try to get them to play on a Raspberry Pi or TV stick (running an older version of Android) it doesn't work.  From what I understand, Android devices need to be 4.4 or higher, and it won't work on the Raspberry Pi player at all (you can, I believe, get a Pi to play it via Snappy Ubuntu Core on a Raspberry Pi 2)
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Robb, Official Rep

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Great point. Thanks for that additional info Andrew!
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Tanya Irene

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Thank you all for your speedy replies, turns out it was either too long, or there were issues with the music. Shortened it and removed the tunes and it works perfectly.

Thanks again for all of your help.

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Awesome to hear Tanya!