Won't "Download Components" though can do via browser?

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  • Problem
  • Updated 3 years ago
  • Not a Problem
Hi Peeps

New here so please be nice. I have tried installing the Rise Player via the 32bit installer from the website. It asked me to input the proxy settings which I did and it get's up the point where is says "Downloading Components" it fails straight away and gives me an error message saying it can't download the following link.

I have tested this and I have copied and pasted the link that the installer fails to download into chrome and the computer will download all the files fine so I know it's not the proxy/firewall blocking it.

Could anyone help me please?

Thanks :)
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Alex Bill

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  • frustrated

Posted 3 years ago

  • 1
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Darius - PRODO.us, Champion

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Alex, usually RV installer does not ask  to input anything and personally I have not seen that too. I am guessing you need to look at your network settings.
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Blake Freeman, Official Rep

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Alex,

Can you please email support@risevision.com, we'd like to talk to you directly about this issue.

Thanks!
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Alex Bill

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Thanks guys. I've reverted to using the Chrome extension which is working perfectly.
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Robb, Official Rep

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Alex,

Just to make sure you are aware, we have put further development of the Rise Vision Chrome Application Player on hold due to issues we have had with providing a reliable service with Chrome Applications. We are continuing to make the Chrome App Player available to those that prefer to use it with Chrome OS, but please be advised that this is not our recommended solution as of this writing. We are continuing to monitor the Chrome Application platform and should the circumstances change we will reconsider restarting the project. 

I'm sure you saw that notice on our Create a Display help page, but I wanted to doublecheck. 

Thanks!
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Robb, Official Rep

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Alex,

Just to add to my previous reply, if you do run into the issue again with our native player, please be sure to let us know at support@risevision.com, so we can investigate and get you up and running.

Thanks!