windows 7 embedded install error.

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  • Problem
  • Updated 3 years ago
Trying to install the player on an Dell Thin Client running Win 7 Embedded. Using the admin user but still getting a permission error. the error log text is included. 

2015-10-05 16:10:45 Saving installer version information...2015-10-05 16:10:45 Starting the installation...
2015-10-05 16:10:45 Extracting Display Id from Installer filename
2015-10-05 16:10:45 > Display ID: DEMO
2015-10-05 16:10:45 > Claim ID: Unknown
2015-10-05 16:10:45 > Currently installed RisePlayer version: Unknown
2015-10-05 16:10:45 > Currently installed RiseCache version: Unknown
2015-10-05 16:10:45 > Currently installed Java version: Unknown
2015-10-05 16:10:45 > Currently installed Chromium build: Unknown
2015-10-05 16:10:45 Retrieving update from http://install-versions.risevision.com/remote-components-win.cfg, please wait...
2015-10-05 16:10:46 Download status: OK
2015-10-05 16:10:46 PlayerURL= http://install-versions.risevision.com/RisePlayer-2015-09-24-20-40.zip
2015-10-05 16:10:46 CacheURL= http://install-versions.risevision.com/RiseCache.zip
2015-10-05 16:10:46 The installer is up-to-date.
2015-10-05 16:10:46 Downloading Java version 7.9, please wait...
2015-10-05 16:11:37 Download status: OK
2015-10-05 16:11:37 Extracting files, please wait...
2015-10-05 16:11:50 Downloading RiseCache version 2015.08.26.12.00, please wait...
2015-10-05 16:11:51 Download status: OK
2015-10-05 16:11:51 Extracting files, please wait...
2015-10-05 16:11:51 Downloading RisePlayer version 2015.09.24.20.40, please wait...
2015-10-05 16:11:52 Download status: OK
2015-10-05 16:11:52 Extracting files, please wait...
2015-10-05 16:11:53 Downloading Chromium build 44.0.2403.157, please wait...
2015-10-05 16:13:20 Download status: OK
2015-10-05 16:13:20 Extracting files, please wait...
2015-10-05 16:13:23 An error has occured while extracting the files ()
2015-10-05 16:13:30 Extracting files, please wait...
2015-10-05 16:13:33 An error has occured while extracting the files ()
2015-10-05 16:13:36 Extracting files, please wait...
2015-10-05 16:13:39 An error has occured while extracting the files ()
2015-10-05 16:13:41 Rise Vision Player failed to install correctly due to the following errors:
2015-10-05 16:13:41
CHROMIUM Update Error: An error has occured while extracting the files ()
CHROMIUM Update Error: An error has occured while extracting the files ()
CHROMIUM Update Error: An error has occured while extracting the files ()\n Extraction failed: 
Please check your user permissions and try again.
CHROMIUM Update Error: 
Please check your user permissions and try again.
2015-10-05 16:13:41 These errors have been written to this log file C:\Users\nancyc\AppData\Local\RVPlayer\installer0.log.
2015-10-05 16:13:41 If you cannot correct this error please post the details to http://community.risevision.com
2015-10-05 16:17:30 Saving installer version information...
2015-10-05 16:17:30 Starting the installation...
2015-10-05 16:17:30 > Display ID: DEMO
2015-10-05 16:17:30 > Claim ID: Unknown
2015-10-05 16:17:30 > Currently installed RisePlayer version: Unknown
2015-10-05 16:17:30 > Currently installed RiseCache version: Unknown
2015-10-05 16:17:30 > Currently installed Java version: Unknown
2015-10-05 16:17:30 > Currently installed Chromium build: Unknown
2015-10-05 16:17:30 Retrieving update from http://install-versions.risevision.com/remote-components-win.cfg, please wait...
2015-10-05 16:17:31 Download status: OK
2015-10-05 16:17:31 PlayerURL= http://install-versions.risevision.com/RisePlayer-2015-09-24-20-40.zip
2015-10-05 16:17:31 CacheURL= http://install-versions.risevision.com/RiseCache.zip
2015-10-05 16:17:31 The installer is up-to-date.
2015-10-05 16:17:33 Downloading Java version 7.9, please wait...
2015-10-05 16:17:59 Download status: OK
2015-10-05 16:17:59 Extracting files, please wait...
2015-10-05 16:18:07 Downloading RiseCache version 2015.08.26.12.00, please wait...
2015-10-05 16:18:08 Download status: OK
2015-10-05 16:18:08 Extracting files, please wait...
2015-10-05 16:18:08 Downloading RisePlayer version 2015.09.24.20.40, please wait...
2015-10-05 16:18:08 Download status: OK
2015-10-05 16:18:08 Extracting files, please wait...
2015-10-05 16:18:09 Downloading Chromium build 44.0.2403.157, please wait...
2015-10-05 16:19:36 Download status: OK
2015-10-05 16:19:36 Extracting files, please wait...
2015-10-05 16:19:38 An error has occured while extracting the files ()
2015-10-05 16:19:46 Extracting files, please wait...
2015-10-05 16:19:49 An error has occured while extracting the files ()
2015-10-05 16:19:50 Rise Vision Player failed to install correctly due to the following errors:
2015-10-05 16:19:50
CHROMIUM Update Error: An error has occured while extracting the files ()
CHROMIUM Update Error: An error has occured while extracting the files ()\n Extraction failed: 
Please check your user permissions and try again.
CHROMIUM Update Error: 
Please check your user permissions and try again.
2015-10-05 16:19:50 These errors have been written to this log file C:\Users\nancyc\AppData\Local\RVPlayer\installer0.log.
2015-10-05 16:19:50 If you cannot correct this error please post the details to http://community.risevision.com


Any help?
Photo of Baxley Equipment

Baxley Equipment

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Posted 3 years ago

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Photo of Ray Durkin

Ray Durkin

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Hi there - we received your question - thank you for the great detail.  We'll be reviewing this to give you an update as early as we can.