Windows 10

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Are there any known issues when installing Rise Vision on a PC with windows 10 instead of windows 7?
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S3 Office Manager

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Posted 3 years ago

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Robb, Official Rep

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Aimee,

We actually recommend Windows 10 to Windows 7. You can read more about that here on our Create a Display page.

I hope that helps!
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Robb, Official Rep

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Zola,

We do not have a guide, but several tweaks for Windows 10 are carried out during the installation as part of the install process. I would also suggest following the ones that Darius and RPT Digital Signage list below.

Let us know if you have any trouble!
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zola

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I have installed the new player on an optimized Windows 10 PC, and everything works - except Chrome asked for a manual install of the new update. When I pressed Control+Shift+Q to quit the player, I was left looking at a black screen with only the mouse cursor visible. Alt+Tab had no effect.

I restarted the PC. The player started fine. I eventually the same request for a manual update of Chrome. I killed the right process this time (don't really know exactly how). I was able to Alt+Tab to the Desktop and update Chrome. Rebooted and have not had any problem.

Can you tell me why Control+Shift+Q did not produce the Windows 10 Desktop in the same way that Control+W did on the old Chrome Extension plus App Monitor.

Thanks.
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Darius - PRODO.us, Champion

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You do not need to install Chrome browser for the Rise Vision App to work (the app comes with its own copy of this browser). It is OK, though, but I am not recommending doing this. The reason is really silly and it happens way to often to the inexperienced Windows OS based player users. See if you do not have old Rise Vision App (the one you have used for the Chromeboxes) under Chrome Apps in your Google Account because it can mess things up greatly for you. There cannot be two Rise Vision Apps installed on the same PC.

Also, make sure you are installing the latest Rise Vision Player App from here: https://help.risevision.com/user/create-a-display
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Darius - PRODO.us, Champion

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Sorry, but I did not understand correctly your post. You were starring at he black screen because the RV App is killing Windows Explorer. You easily can bring it back from the Task Manager by clicking RUN tab and typing in 'explorer'.... then run the task.
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Zola,

It's very possible that Ctrl + Shift + Q is assigned to a different program or shortcut and therefore cannot be used by the Rise Player. Using the technique that Darius mentions above will work through, just Alt +F4 to kill Player, then start Task Manager, and start the program explorer.exe.

Thanks!
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Darius - PRODO.us, Champion

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Aimee, no issues at all. Of course, there are some certain settings that need proper configuration for 'headless' digital signage player.
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zola

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I am not very familiar with Windows 10. What settings would I need to configure?
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Darius - PRODO.us, Champion

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zola, it really depends on your personal preferences.

What is really importnat:
- disable both log-in and lock screen
- disable Bluetooth
- disallow apps to use camera, microphone, location etc.
- disable notifications
- manually manage updates
- keep security settings as is
- prevent monitor from turning off and the pc from going to sleep
- in bios 'power settings' make sure that your pc is set to turn on automatically after it detects the electric power is on
- sort out apps that can start on pc start-up (many can be disabled)

Basically go thru the entire settings section and make changes as your common sense tells you.

Further (optional) I remove every single app from 'start menu;' set taskbar to auto-hide, use small taskbar icons; disable search in taskbar or use icon instead the entire search field; disable task-view button.
I am still experimenting with the tablet view instead of regular desktop view - interface is much cleaner, but there are some important issues. get some remote-access application on. Chrome Remote works very well for me.

I may have forgotten something, but this is something where you can use your individual approach to make things tidy and working just as you want them.
There's no need to change the start menu settings or hide the taskbar. The Rise Player kills explorer.exe on launch and restarts it when you close the player. This closes around 80% of what Windows loads into memory including the taskbar.
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Darius - PRODO.us, Champion

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I 'clean' and auto-hide taskbar for the aesthetic reasons for the times when RV App is not running. Like I said, it is optional.
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S3 Office Manager

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Thank you
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RPTDigital Signage

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Darius has written the exhaustive reference list of things that can cause problems,

We've found that Windows 10 often (I'd say always for us) sets a factor for display scaling on 1920x1080 monitors.

If your display is indeed an HD monitor but shows up in Rise as less than that, it's probably the display scaling. Once you set this to off the display resolution shows up correctly in Rise Vision.
(Edited)
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Frank Iversen

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would also recommed to turn off windows update, have seen hang because of this. do patcing through teamviewer manually could be a better option.
If you are using wifi on your computer you can go to advanced option for the connection as enable metered connection. Then the computer will not do Windows updates automatically.
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Scott Williams

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Any reason to get windows 10 Pro -vs- Home ? Which do I need?
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Darius - PRODO.us, Champion

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Scott, I have both versions and there is no difference for RV between them. Not sure if 'home' is legally OK for commercial use.
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Robb, Official Rep

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The Player should work on any copy of Windows 10, but we support and do all of our testing on Windows 10 Pro.

Thanks!
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Scott Williams

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okay, thanks
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Darius - PRODO.us, Champion

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Scott, for the cutting costs reason youou might want to look at Pentium models instead of i5. Of course, consider this based on the intended content.
(Edited)
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Scott Williams

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Thanks for the replies, I appreciate it.
Since this is a proof of concept type of thing, I went with the i5 because I do not yet know what they are going to throw at me as far as design and content goes. From previous experience with them though, they will "want it all" and probably more before it's over. 

Thanks 
Scott
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Darius - PRODO.us, Champion

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Better safe than sorry ))))
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RPTDigital Signage

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No system ever fails because it has too much Processor power or speed and those parameters get cheaper all the time.

Buy the best processor the application can pay for and a decent bunch of memory and be safe.
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Scott Williams

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That was my thinking