Windows 10 - Duplicate Displays - Second Screen Freezes

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I am running the rise vision on my windows 10 dell optiplex 7040 machines with the following settings -

Operating System: 64-bit Microsoft Windows 10 Enterprise

Player Version: RisePlayerElectron 2016-06-13-18-00

Viewer Version: 1-06-201607121401

Browser Version: Chrome 51.0.2704.106

Each one of these machines has two TVs connected to it (one via HDMI and one MiniDisplay to HDMI) and have configured Windows to duplicate the main display to the second display.  However the second display often times acts slow or freezes while the main screen continues to display correct content. 

I then recently changed the display settings to be extended and i created a presentation that runs on the first screen (width:0-1920, height:1080) and second screen (width:1921-3840, hieght:1080) and things seem to be working better, no slowness or freezing on the second display.

Any ideas why duplicate mode would have this issue?  Doesn't make sense to me and I would prefer it over extended mode.

Thank you!
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Kyle Engibous

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Posted 2 years ago

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Darius -, Champion

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Hard to tell... maybe try to update the drivers. Also, see if something inexpensive like that could help you out because integrated graphics...

But your workaround is pretty good too )))
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Robb, Official Rep

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First thing that comes to mind is similar to Darius', I wonder if it is a driver issue with Windows 10 and the graphics card in that Dell box. I would suggest searching Dell's forums for that specific hardware arrangement to see if there is anyone having a similar issue, or an updated driver for Windows 10 to see if that corrects the issue.

I hope you get the answer!
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Kyle Engibous

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Thanks for the suggestion. I was quite sure i have latest drivers but i will investigate it further.  I find it odd that duplicating the displays is being problematic, but i am having no issues when i extend the displays.
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RPTDigital Signage

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We have found Rise Vision on Windows 10 64 bit (Home or higher) running 2 or 3 monitors as a single desktop to be incredibly solid and very good video performance even spanning multiple videos across the joints between monitors .

Take Rise out of the discussion first by stopping Rise and try playing a video like YouTube or NetFlix in WIndows with the video spanning across the two displays. You'll see if there's any significant lag. If that's fine then Rise should run fine, so I'm betting you'll see the problem in Windows without Rise running as well.

Sounds stupid, but we have found some configurations of multiple monitors on some hardware quite sensitive to which display is tagged as the "Main" display in the monitor setup configuration. So try setting the other monitor to Main Display and see if that helps.

Good luck, take notes of what works and what doesn't and keep them for the event of a future hardware failure.