Windows 10 Dual Displays only working on one display

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  • Updated 3 years ago
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So just attempted my first installation with Windows 10 (after being on Chromeboxes and Windows 7 for so long). This is our demo unit running with dual, side-by-side displays, thus the presentation resolution is 3840x1080. Windows is properly recognizing extended desktop with two displays.

All went well except that it's detecting my setup (display) as only 1920x1080 resolution. Now it is only showing my presentation on the left monitor, and the right monitor is black. This exact presentation was working great on Windows 7 for the past couple years.

I have uninstalled and reinstalled the Windows 10 64-bit Rise installer to see if that would help but same result.

Anything I can do or check?
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bhawley

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Posted 3 years ago

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Blake Freeman, Official Rep

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Hi bhawley,

At this time, Rise Player does not support multi-monitor display unless the OS itself sees both displays as one large resolution display. Only some hardware handles this, and it's called stretched mode.

If you need multiple-monitors right at the moment, the only option is the Rise Player Chrome Application, which is an extension to the Chrome browser. You can find it atĀ help.risevision.com/user/create-a-display
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RV News

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Hi!

Check the Display scaling

1. Right click the desktop
2. Click Display Settings
3. Check or change the slider under "Change the size of Text, Apps, and other Items"

You could also try this

Method 1: Windows Key + P Keyboard Shortcut
  1. Close all open programs.

  2. Hold down the Windows key and press the P key on your keyboard.

  3. Select one of the following display style options (Figure 1):
    • PC Screen Only
    • Duplicate
    • Extend
    • Second Screen Only

Method 2: Display Settings Menu

  1. Close all open programs.

  2. Right-click an empty area on your desktop, and click Display Settings (Figure 2).

    Figure 2: Display Settings

  3. Click the Multiple Displays drop-down list, and select Duplicate these displays or Extend these displays or Show only on 1 or Show only on 2 (Figure 3).
    If you cannot see the second monitor(s) listed, click Detect. If this does not work, try to reconnect the cables on your monitor, restart the computer and repeat steps 1 and 2.

    Figure 3: Multiple Displays

  4. Click Identify to see which monitor is number 1 (Primary Monitor) and number 2 (Secondary Monitor).

  5. Click Keep Changes if you are prompted to save the changes made to the display settings (Figure 4).

    Figure 4: Keep Changes