Will swapping Cenique for Raspberry improve reliability and solve hang-ups?

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Our three displays are very unreliable. Daily, sometimes hourly, the slides get stuck (the displays shows a single slide or image). We're using the image folder widget. I suspect that the problem is caused by the fact that we are using Raspberry Pi 2s. I understand that the Raspberry Pi 2 is no longer approved or supported for RiseVision. I'm ready to chuck them and buy Cenique C110 players, but before I do, I want to check to see if buying the C110 players is likely to give me acceptable reliability. Any thoughts?
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Don Yost

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Posted 3 years ago

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Blake Freeman, Official Rep

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Hi Don,

You are correct, Raspberry Pi 2 is not a supported platform at this time. Keep in mind that Cenique players run their own version of Rise Player, which we do not support first hand. Any support of Cenique players is handled by Cenique themselves. 

I know many people have found success with Cenique players, however, we have not done a lot of in depth testing locally.
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Don Yost

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Since I'm going to buy new players, I want to select a player that is most likely to work well with Rise Vision. Which player(s) run a version of Rise Player that you do support? What player(s) have you tested locally?

(Edited)
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Blake Freeman, Official Rep

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Don,

We currently develop the Rise Player for Windows and Linux. Any of the Windows or Linux players at store.risevision.com are what we currently test on.
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MCHCC RiseVision

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I purchased the Intel NUC (Celeron) - Linux for each of my three displays. I installed one of the Intel NUCs yesterday evening. This morning, the display has stuck twice in the course of an hour. By sticking, I mean that the display stops cycling through the slides and hangs up on a single slide. The slide that it hangs up on seems random. I'm using the Image Folder Widget. After investing nearly a thousand dollars in three media players, the problem persists. Any ideas?
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MCHCC RiseVision

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Your suggestion makes sense and fits how I want to use the Image Folder Widget. I made the changes that you suggested and so far, the player is working smoothly.
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HSuarez

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Thanks for the update MCHCC, if there is anything else let us know.
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MCHCC RiseVision

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The player continues to work without freezing, but the order of the images is a problem. When one presentation finishes, the next one starts in the middle, not at the first slide.

Actually, I think it's a matter of timing, not order. At first, I used your suggestion and entered 190 seconds for the duration for each presentation in the schedule, but each presentation looped for too long, so I reduced the duration to 10 seconds per image (the setting in the Image Folder Widget) times the number of images and added 5 seconds.

I would like to avoid exiting a presentation in the middle as well as starting a presentation in the middle.

Isn't there a "play until done" setting? I think it used to be in the image folder widget. What I want is for the presentation to play the image folder widget once through and then stop so that the next presentation in the schedule can play.
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HSuarez

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Hi MCHCC,

Thanks - I was not too familiar with the content itself, mainly monitoring if the freezing is coming up again.  I'll have a look at this now and give you an update.

Hannah
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HSuarez

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Hi MCHCC,

Just an update (as per Intercom message also).  I created a few variations of your Presentation and Image Folder requirements and noted the ordering issue described earlier in this GitHub issue report for the Image Folder widget.

Thanks,
Hannah
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HSuarez

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Hi MCHCC,
Thanks for following through with the suggestions that I posted earlier.  I suspected it may be image sizes, but you are reporting that the issue is image freezing.  

When the image freezes, do you notice that the Player goes to a red heart in the Display page?  

I have the Maple presentation running on Linux Ubuntu VM - both the Rise Linux Player, but also CAP and monitoring it now.
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Mark Parsons

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Don, we've just deployed some Raspberry Pi playes with image folders, are you willing to share any more details on the content in your image folder, and what may have caused the error/fixes?

Thanks,
Mark
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HSuarez

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Hi mparsons,
I was going to comment here also.  We (MCHCC and I) have moved a fair bit of the discussions on Intercom following my last reply.  As an update, an issue that have come up in this thread (image folder widget freezing/pausing) has been logged as a bug and a fix deployed (see here) today.The other comment is that Raspberry Pi players are not a supported hardware and MCHCC has since then moved on to the Intel NUC (Celeron) - Linux.
However, feel free to share what you have for the Raspberry Pi players and image folders - also in the Riseberry thread.

Thanks,
Hannah
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MCHCC RiseVision

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The jury is still out. In other words, simply replacing the Raspberry Players with the Intel NUC (Celeron) - Linux did NOT fix the problem with the image folder instability. The only advantage (and not an insignificant one) is that Rise Vision supports the Intel NUC (Celeron) - Linux. Note that Rise Vision does not directly support Cenique, which is why I avoided that player.

In other words, I continue to have problems with the image folder widget in spite of using the Intel NUC (Celeron) - Linux. I bought a premium support package and have been happy with the attention that I'm getting from Rise Vision.

I have to say that I'm using what may be a kind of a complicated strategy for the image folder widget. I'm trying to embed several image folder widgets in the same presentation. At first, the Rise Vision people wanted me to use work-arounds, but lately they seem willing to accept that my strategy is a reasonable request.

If you intend to use a less complicated strategy, you may be OK with Raspberry Players.

The good news is that Rise Vision has deployed a fix for the image folder widget (see Hannah's message above). It will take me at least a day to see if it fixes the problem.
(Edited)
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Mark Parsons

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Much appreciated for the breakdown of your deployment, I also have a few I have a few intel NUC i3's running multiple image widget folders in the same presentation, and as this is pretty standard, we're looking to do the same thing with the pi's as well.

I hear you on the power of the image folder widget. I've set up a system where a single image folder reaches a majority of displays, and then each individual display has another image widget folder specific to the sign. It allows the content manager to simply add photos to storage for both targeted and system wide messaging, as well as manage updates almost completely through storage updates.

And thank you Hanna for the update on the bug fix.
(Edited)