wifi got disconnected on Rise-vision startup

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Hello,
Not sure what is going on, I have a pc that is connected to the wireless internet, and I have test the internet by launching the IE browser and visit some sites.

when I start the Rise-vision software, the internet got disconnected. and I got a message that has:
There is no Internet Connection
Your Computer is Offline:
Try:
checking the network ... etc.

Will retry in a few minutes.

------------
Please help.
Photo of khalid H

khalid H

  • 190 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Sonia Darlison

Sonia Darlison, Employee

  • 140 Points 100 badge 2x thumb
Hi Khalid,

You may find that our Display Documentation has some helpful insights on our network requirements and other information on setting up your display. You can visit the page through this link: https://help.risevision.com/user/create-a-display.

Let me know if you have any further issues,
Sonia
Photo of Robb

Robb, Official Rep

  • 76,676 Points 50k badge 2x thumb
Khalid,

Is it possible that the firewall is blocking the Rise Vision Player? So the internet works for IE, but not Electron,or the other elements of the Rise Vision Player?