Why is my Zotac Mini PC display giving me the incorrect resolution?

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  • Updated 3 years ago
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  • (Edited)
I'm using a Zotac mini PC with Windows 7 pro, which is set to 1920 x 1080. But for some reason, the Display resolution is telling me 1280 x 720. I've tried this using both DVI and HDMI connections and I've used a 1080p monitor and a 1080 TV. Every time, the Display resolution doesn't match the resolution on the PC. How can I change it on the Display?
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Braden Pace

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Posted 4 years ago

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Robb, Official Rep

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Braden,

Do you mean the resolution being reported by Windows is 1280 x 720?

If that is the case, it sounds like this may be a limitation of the physical computer itself. Are there any additional drivers you can download for the video adapter?
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Braden Pace

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Windows is reporting 1920 x 1080, the Rise Vision web interface is displaying 1280 x 720.
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Robb, Official Rep

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Ah, thanks for the clarification.

The device reports back the resolution that the browser is running at. Are you running the Rise Vision Chrome App Player or the Rise Vision Windows Player?

If you are running the Chrome App Player, can you run this app in Chrome and let us know what it reports the resolution is for Chrome?

Thanks!
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Braden Pace

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I downloaded the player from the Windows link, but for some reason, it does seem to open up in Chrome. However, I ran the app you mentioned and it says the Bounds are 0.0, 1920, 1080 and the Work Area is 0.0. 1920, 1080.
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Hmm...that is strange.

Can I ask you to try the Chrome App Player instead? I've never a Zotac Mini PC, so I would like to see if this error happens with both players.

The Windows Player also uses Chrome, but it is a much older version of Chrome. The Chrome App Player uses the most recent version of Chrome that you have installed on the machine.

Can you shutdown the Windows Player (kill all instances of Chrome and Java in the Task Manager), and then install the Chrome App Player which is available from http://www.risevision.com/player in the Chrome section?

Please let us know if it gives the same results.

Thanks!
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Braden Pace

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I installed and ran the Chrome App Player after killing all instances of Java and Chrome and it's still showing 1280 x 720 on Rise Vision Web interface.
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Robb, Official Rep

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Hmm...I'm thinking this is due to the Zotac Mini PC, as I have never used this device before.

I've changed the title of the problem in the hope that some other users may have some insight as to what to do with this specific hardware device.

Sorry I can't be of more assistance, would it be possible to contact Zotac's hardware support to see if they may have some insight into the issue?
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Braden Pace

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We got it figured out! I had set the icons and fonts in Windows 7 to larger sizes. After changing those back to normal sizes, Rise Vision recognizes it as 1920 x 1080.
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Justin, Employee

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Braden,

Glad to hear that you've got it working!

Let us know if you run into anything further.

Justin
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Ken Larsen

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I had the same issue today... If you have the windows icons and text set to large the chrome app defaults to 1280 x 720. Thanks!
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Darius - PRODO.us, Champion

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Just curious... I've had the same problem with android mini PC. Although device was running in full HD, the browser was displaying HD resolution. I wonder if there was a solution to fix that?
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Matthew Fisher

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Darius,

We don't have an Android mini-PC that we can test on, or interact with to provide any assistance.  Perhaps someone in the community knows if a recent update caused the described problems?  Or if this is a Cenique player, perhaps their support group can provide additional insight?

Thanks,

Matthew
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Braden Pace

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Yeah, I don't think my situation would apply here unfortunately since I was using Windows 7 instead of Android. Good luck though!
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Andrew St. George

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Same problem, same solution on windows 10 (although it was a slider bar for icon/text size) It was set to 150% and sent back a lower res to rise.  I lowered it to 100% and it reported the correct resolution.  Thanks for posting your solution here, It saved me a million headaches!

p.s.  My computer was an intel Compute stick
(Edited)
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Darius - PRODO.us, Champion

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Just curious, how is this Intel Compute Stick working for you?
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Andrew St. George

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still on testing phase, so it's only on one screen that isn't live yet, but it seems to be good.  No lag on videos or anything, so we're going to be getting about 12 of them out to TV displays in the next couple weeks or so.
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Braden Pace

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Glad to help! 
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Andrew,

Glad to hear you got it sorted out!