Why does my video not work

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  • Updated 3 years ago
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I uploaded my 11 second mpg video to the store. When I add it to the presentation I get a black window with the message "Error loading player: No playable sources found". What's going on here?
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Morris Masters

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Posted 3 years ago

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Ashleigh

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Hi there Morris,

We generally recommend using .MP4 or .WEBM formats with our video widgets.

If you could forward your company ID and the name of the presentation you are working on, I will be able to assist you better with this.

Thanks!

-
Ashleigh | Community Success | Priority Support
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Blake Freeman, Official Rep

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Hussein,

Actually I was able to get to your content. Can you tell me, does the video ever appear for you? Does it turn black after a few times through, or does the video never appear at all?
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Hussein Amiri

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I never been able to see it!!! I always thought there is something wrong with my file!
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Blake Freeman, Official Rep

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Hussein,

This is very strange. I copied your presentation over to my own company and ran it on a display. The video plays just fine.

When I look at your displays, I see some things that are out of the ordinary. Can you tell me what Player you are using, and what Operating System? Thanks!
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Hussein Amiri

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I'm using CENIQUE Player on an Android device
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HSuarez

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Hi Hussein,
Thanks for letting us know.  At this stage it is difficult to determine if it's a hardware issue with Cenique or something in relation to the MP4 format.  As Blake mentioned, the video MP4 format plays.  Please get in touch with support@cenique.com for support questions relating to the CENIQUE player.

Thanks,
Hannah