White screen when nothing is scheduled

  • 1
  • Problem
  • Updated 4 years ago
  • Not a Problem
I have a presentation with one placeholder and two embedded presentations within that placeholder.  Each of those presentations is scheduled to run during the day and evening respectively.  When neither is scheduled to run (i.e. after the evening presentation ends and before the morning one starts) the screen goes white instead of black.

I'm not sure what I'm doing wrong as I believe this used to work.

I have tried creating a new presentation from scratch and it is easily reproducible.   Here is a sample test presentation:  abd7d014-e4b0-4874-83f3-c1fa6ccf60fc

Am I overlooking something or is this a bug?

Thank you!

Curtis
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FAC Signage

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Posted 4 years ago

  • 1
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Blake Freeman, Official Rep

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FAC,

This is intended behavior. If nothing is scheduled to be playing in your presentation, it will go back to the default background color, which is white. If you would like it to go black instead, just change the base presentation's background color to black.
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Thanks Blake, that makes sense now.  I guess a few things had me confused:
  1. This is the first presentation where I embedded two other presentations, each with their own schedule (day and evening), and then scheduled the master presentation to run all the time.  So what I learned is that with the embedded presentations, if neither are scheduled to run (such as when the evening finishes and before the day starts), then it defaults to the background color of the placeholder.

  2. The default background color was shown as "None" which I guess is white and so changing it to black has the desired effect.

  3. With the single presentation, when scheduled on the schedule tab, it would go black when not running regardless of the background color.
The last item above is what confused me the most because I'd never had to set the background color but it makes sense now when embedding multiple presentations in a master presentation.

Thanks again
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Blake Freeman, Official Rep

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FAC,

No problem at all, please let us know if you have any further questions!