White blank screen

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
Hi,
I have created a simple presentation with 2 video played in loop. This presentation is scheduled for always and all display. Source video is a simple You Tube HD video link. It's all ok.
Now change the source to same video hosted on my web provider, preview is ok, but with Rise player have a white blank screen!
This video is created with savefrom.net service (720p, mp4 format) and well played using html5 video Chrome feature.
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Fabio Rossi

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Posted 3 years ago

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Fabio,

Could you provide links to the two videos hosted on your server? I'd like to take a look.

Thanks.
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Fabio Rossi

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Fabio,

I've added these videos to a presentation and I'm displaying them locally on a player with the Video Widget. Can you try using the Video Widget instead of the Video Item in your presentation, and tell me if that works?

Thanks!
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Fabio Rossi

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Yes, now WORK!!!!!
YOU ARE GREAT!!!

Tomorrow try a deep session test.

Thanks a lot
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Blake Freeman, Official Rep

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Glad to help Fabio.

I hope your testing goes well! Have a great day.