Where are the Rise Vision Player Installation Directories?

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  • Updated 3 years ago
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  • (Edited)
For Windows 7, you will need to set the Windows Explorer to “show hidden files and folders”. Here are the steps to do this in Windows 7. Once you have done that, navigate to this folder: C:\Users\%Username%\AppData\Local\rvplayer.

All RiseCache files and Player configuration files are kept in that rvplayer folder.

You won’t see a removal option for the Windows Player in the Add/Remove Programs. If you want to remove it, click on your Windows button on your keyboard, and in your list of Programs, look for Rise Vision, and select Uninstall Rise Vision Player.

For Linux Ubuntu, open your Home folder, and in there you will see an rvplayer folder. All files for the Rise Vision Player are located in there. Similar to the Windows Player, you won’t see an uninstall option for the Player in the Ubuntu Software Centre. If you want to remove it, you can click on the Search icon in the top left of your taskbar, and search for "Uninstall Rise Vision Player", and run that job. That will completely remove the Rise Vision Player.
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Posted 5 years ago

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Jordan Winthrop

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Links are dead. 
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Darius - PRODO.us, Champion

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Robb, the link is dead. How do I remove RV player from Windows. I found the folder, just need info on how to properly remove the RV player.
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Darius - PRODO.us, Champion

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It gets really annoying that such important information is not easily available. I just tried deleting it myself and something broke... and now chrome is crashing every 5 s.
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Darius - PRODO.us, Champion

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I figured rather unorthodox method myself )))  Installed new RV Application over the old one; navigated to the RVPlayer folder (as described above) and clicked 'uninstall' (comes with the new RV player); this removed everything from the folder including all the files from the old RV player. After that I installed new RV player again. BOOM!
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lol...you beat me to it Darius! I just wasn't quick enough with my answer :)
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Very sorry for that Darius. I have updated the text above to explain the removal process. On Windows, it should simply be a matter of running the "Uninstall Rise Vision Player" job from the Programs menu. Do you see that option available?
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Darius - PRODO.us, Champion

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Robb, that was older RV App and it did not have 'uninstall' file... well I looked once and did not see it and now it is too late to double-check. I am still fighting here because the new app would not start and I am doing all kind of stuff now to make it work.
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Darius,

Could we set up a quick remote session so I can take a look? Just email support@risevision.com and I'll get you the connection info.
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Darius,

Thanks for making the time for me to take a look! I uninstalled RV Player by using the uninstall option on the start menu, then downloaded and reinstalled the Rise Player. Everything looks good from here, I'm not seeing any crashing. Please let us know if you see any further problems.
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Darius - PRODO.us, Champion

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Thanks Blake for taking your time and looking into it. I cannot explain this $#@&... I did exactly the same. The only difference was that you downloaded another instance of the same RV App installer and I used the one from the last week I downloaded, which is running just fine on a similar device. Windows.... go figure.