What is RiseVision Doing for Backup???? NOT MUCH

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  • Updated 3 years ago
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So I finally ran into a large problem with RV software. THERE IS NO BACKUP.

When there is a loss in internet connectivity your player is useless. It will not play from a backup SD or internal storage.

This is a horrible way to run a system. I was told by Cenique that RV software is useless without the internet. 
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Jeff R.

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Posted 3 years ago

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Blake Freeman, Official Rep

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Hi Jeff,

"Useless without the internet" is a pretty strong statement. Yes, our player does require a network connection to load it's content. We do not have a 100% offline player.

We are aware of a defect that is not allowing the Rise Cache to work as normal at this moment. We're actively working to correct this issue. Once it's corrected, if you're using a supported Rise Player on Windows or Linux OS you will notice that network drops will not affect Rise Player. It will not retrieve new information during these outages (obviously), but will continue to run cached content until
  1. The Rise Player software is closed
  2. The media player is power cycled/rebooted
Once the defect (which has been around for less than 5 days at this point) has been resolved, Rise Player will be perfectly capable of continuing to run content during network outages.
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Nathan Cummins

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I've been experiencing frequent black screening during network drops lately (the placeholder has a black background and the widget inside the placeholder doesn't seem to load properly and then hangs, I presume because of the play until done) One of my clients has a terrible internet connection so it's been happening quite a lot and is getting a little worrying.

I was worried that the Image Widget wasn't utilising the Rise Cache properly (very happy that the Image Widget finally caches by the way!) so I was considering changing them back to the old Image Item. Do you think the defect you mentioned is the cause of this, or should I make a new topic?

Thanks, Blake!
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Alan Clayton, Official Rep

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Hi Nathan, we'll be releasing a fix for the Rise Cache issue early next week so I wouldn't worry about changing anything on your end until then.
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Blake Freeman, Official Rep

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Jeff,

I just put 2 + 2 together when I saw your other post about Cenique devices playing from storage. I should point out that we have had no hand in developing the player that Cenique devices use. You may want to point out to Cenique that this is a feature that you would like to see on their player.
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Jeff R.

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I did the same thing with them. I asked them why do they have an SD slot if the machine does not use it.  Thats when they told me that your software does not access internal or sd card for cache. 
I have had to go an reconnect all 9 of my ceniques at least 2x. 

I just need a player and a software  that thinks of that. It is embarrassing to walk into one my locations and see a gear on screen. It hurts my sales also. 

Also the reason i choose Cenique is because your equivalent player is $425. and 275 up to that number is a big jump. The lowest unit you have is 210. but i have been told that it will not run 3 streams of video to 3 zones.

I am about to buy 45 units and i need to know that it will have some sort of back up before i buy.  I do not want to be running around chasing the internet. The player should ABSOLUTELY be able to run the last content stored if it looses internet. 
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Blake Freeman, Official Rep

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I asked them why do they have an SD slot if the machine does not use it.  Thats when they told me that your software does not access internal or sd card for cache. I have had to go an reconnect all 9 of my ceniques at least 2x. 

Jeff, once again, this isn't our software. Cenique uses a proprietary player software that we have put no development work into. 

Rise Player will run on any Windows 7+ or Ubuntu 14.04 64bit devices. There are many users here on the community that choose to use hardware other than what is in our store. You might want to ask the community about some of the hardware that they have experience with.
(Edited)
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Jeff R.

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Am i Right about the Intel NUC (Celeron) - Linux this would not help me either. 1080 / with 3-4 zones. 

Dude i have been through so many iterations with this its not even funny. I took advice from the community before and got other problems. The Cenique 410 turns on the moment there is power which beats most others cause most require you to push a button to start. Cenique  410 runs 4zones easily. Its hard to Match. 

I like this software so far but i need a better solution for hardware.