Webpage widget flickers on refresh

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  • Updated 4 years ago
Hello. I created a presentation using the Webpage widget which points to a shared Google Sheets spreadsheet. It is set to refresh every 5 minutes. When it does refresh, it flickers crazily for a good 5-10 seconds every time. Any reason this may be happening? A setting I need to turn on/off maybe?
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Justin Price

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Posted 4 years ago

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Blake Freeman, Official Rep

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Justin,

Can you provide your presentation ID so I can take a look? What player are you using?
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Justin Price

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Hello,

Presentation ID is 2848fa30-6ee0-4409-aefc-db352dbc6429

I am using Kiosk mode on a Chromebox device.

Thanks,
Justin
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Blake Freeman, Official Rep

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Justin,

I'm seeing a slight flicker on our end as well. The extended flickering could have something to do with the network bandwidth on your end.

I see you're using the webpage widget to display a google spreadsheet, can I ask why you aren't using the spreadsheet widget instead? That would almost assuredly take care of the refresh issue.
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Justin Price

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Blake,

I don't think it's a bandwidth issue. I'm running a 50meg fiber. Very little interference in between. I run a different presentation on a different device with a Google Slides show that runs pretty much flawlessly.

As for the spreadsheet gadget, I had little luck getting it to look the way that I want it. Even with as simple a layout as is required for my needs. Any tips for best usage with that gadget?

Thanks,
Justin
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Blake Freeman, Official Rep

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Justin,

I'm getting the flashing now, so it appears to not be relegated to your hardware.

The spreadsheet widget we currently have released doesn't support fully custom layouts, however we do have a new widget in beta that you can sign up for. I think it will fit your needs quite well.