Webm Video Issues

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  • Problem
  • Updated 4 years ago
  • Not a Problem
Webm Video: For the life of me, I cannot get a webm video into a presentation. I called Support and they said to do it like any other video. But it never works for me. I am a ludite, and would like step-by-step instructions if anyone is willing to share. Thanks in advance.
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Jane Elzinga

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Posted 4 years ago

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Robb, Official Rep

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Sorry to hear you are having trouble Jane.

Did you follow the steps listed here to convert to WebM? Was there anything about those directions that isn't working for you?
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Jane Elzinga

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Thanks, Robb. I can convert the video just fine. The problem I am having is getting it to play in a RiseVision presentation. When I upload it, it is just a black screen. Any ideas?
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Robb, Official Rep

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Jane,

When you copy the link to the video file that goes into the Video Item textbox, can you play the video in a browser? 

For example, add a Video item, select that video from Storage, copy that entire URL and paste into the Chrome Browser. Does the video play?
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Jane Elzinga

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Yes, I can. Thank you for the advise. I actually dug deeper into this Community forum and found out that the videos do not play in Preview in Chrome.