I have searched for solutions and there have not been any to fix our issue. We have upgraded to the new rise player and it was working great with our presentations that run a google slide presentation. That lasted a day. Over night, our chromeboxes went offline and we have not been able to get them back up since. Now, our presentations preview properly, but we cannot get it to the display, all we get is a white screen. Here is a link to the preview: http://preview.risevision.com/Viewer.html?type=presentation&id=3804969a-2e12-4885-a429-637547948... It makes no sense that it would work great for a day and then have all of these troubles the next. Any suggestions would be great!