We are getting an error on our elevator screens "an error occurred trying to connect to the Server"

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We are getting an error on our elevator screens "an error occurred trying to connect to the Server" IT have confirmed that internet connection is working. Thanks in advance
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Simon Pairaudeau

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Posted 1 year ago

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Simon,

Typically that error occurs when the internet connection has been disconnected on the media player, and the Rise Vision Player cannot get out to the internet. If you have a firewall solution, make sure that these sites are allowed access through it to your media players to ensure that everything works as expected; https://help.risevision.com/hc/en-us/articles/115002459246-Rise-Player-network-requirements

Let me know how you make out!
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Robb, Official Rep

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Simon,

Typically that error occurs when the internet connection has been disconnected on the media player, and the Rise Vision Player cannot get out to the internet. If you have a firewall solution, make sure that these sites are allowed access through it to your media players to ensure that everything works as expected; https://help.risevision.com/hc/en-us/articles/115002459246-Rise-Player-network-requirements

Let me know how you make out!