I need help getting started

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  • Updated 3 years ago
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We have a couple dozen TNETPC-ION units that we used for a couple years on our flatscreen TV's inside our convenience stores using our in-store WiFi. The company that managed them for us (installation and content production, updating all 20ish players simultaneously with whatever CMS they used) went bankrupt and left without providing any instruction. I was told that Rise Vision would be a possible solution for content management. I can easily create basic presentations and schedules etc but I don't know how I download this software, and get the content I can create to the player via WiFi so it will play on the TV. No idea really how to get started. I tried to download the player on my work computer https://apps.risevision.com/displays/details/J9CZ96GKQXZX?cid=e7ebbd9a-79da-4ca8-885a-d5afe7656da4 but Kaspersky security prevented the download.
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Michael J. Schiemer

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  • clueless

Posted 3 years ago

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bert shure

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Hi Michael:

I started clueless and made it to almost having a clue before my project was killed, so take my comments with multiple grains of salt.

RISE is cool because they manage your content in the cloud.  Your players need to be able to talk to the cloud, and if you have dynamic content then you need to figure out how to get your data from your site to their cloud.

I was trying to do it using free stuff only and without learning Wordpress.  

I had almost all the pieces working to take data from an ERP system and present it on displays.

The RISE community of users and support employees are excellent.  This was a huge factor for me.

Good luck!

Bert

PS.  Don't forget to make backups.
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Joyce Vogt

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Hello Michael.  As a Risevision developer, my team can assist.  Feel free to reach out to me via email at joyceevogt@gmail.com.  Happy to trade phone numbers and discuss your needs/ requirements to see if we can assist.  
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Darius - PRODO.us, Champion

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Michael,
Really there is no software to download apart from the player itself. You create and manage the content online or as Bert said "in the cloud." You can start from this page: https://help.risevision.com/user and ask questions here in the forum later as you advance. We are friendly people; we will help you out. There is a bunch of free templates for you to start creating, too. Rise Vision is a very powerful tool, especially if you know your ways around HTML/CSS/JS... then only sky is the limit... kidding HTML5, Chrome browser, you player, and you are the limits.
My only concern is your players. I think they might be still on Windows XP. See if you can have them upgraded to Windows 7 or 10. I am not saying XP would not do, but you might not receive much help if you ran into some problems with them as RV does not officially support XP, and I believe here aren't that many Windows XP users anymore.
Anyways, I would say start familiarizing with the content. When you finally have your company all set and have some content ready to play (can be free template for starters), then download and install Windows player software to your designated signage computer (player) from here: https://help.risevision.com/user/crea.... Advice: start working with your player wired just to avoid confusion and eliminate possible WiFi problems.
Later you can buy newer devices from RV store or, my advice, from NewEgg or Amazon and save some $$$. This NUC http://www.newegg.com/Product/Product... with 60GB SSD + 4GB RAM + Windows10 Pro costed me apr. $300. Of course, I had to do light assembly, installation, and setup myself.
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Robb, Official Rep

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Lots of great help in here!

Michael, you can download the installation file for Windows or Linux from here: https://help.risevision.com/user/create-a-display.

Once you download and install that, you can put in your Display ID, and you are off to the races. If I understand you correctly, this file is being blocked by Kaspersky, and my recommendation would be to disable Kaspersky just so you can  get the file downloaded and installed, and then if you prefer it to be running on the Display, you can turn it back on.

Thanks!
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Darius - PRODO.us, Champion

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Right... Kaspersky, I forgot. Michael, get rid of it unless you do not mind FSB (former KGB) spying on you ;)
OK so I got the player downloaded successfully on my computer. I have sample presentations, displays, and schedules and the content plays on my computer. But obviously I don't want it to play on a personal computer, I want it displayed on a store TV screen. I have these TNETPC-ION http://www.necdisplay.com/documents/AccessoryManuals/TNETPC-ION_SpecBrochure.pdf  players connected to our TV screen but I guess I'm wondering how I configure these TNETPC-ION players to

a) to pick up our WiFi and 
b) transmit content I created on my personal computer to this TNET device which will display on our store TV screen. 

If that is even the correct process.

I've used basic streaming devices and and Android-based media players before, I don't know why this is so difficult for me to grasp. I appreciate the help. 
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Darius - PRODO.us, Champion

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Michael, I am not familiar with the devices you have, but the specs say they are Windows XPe computers. Basically you need to find the way to get into their system and do all the setups as you would you do on your computer.
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Darius - PRODO.us, Champion

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I think you need to change that operating system to Windows 10 or Linux. Maybe NEC support can help you on how to do that.
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bert shure

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The devices in the stores access the content from the RISE Cloud.  You make changes in the RISE Cloud.  

Your PC never talks directly to the store devices.

The store devices need access to the internet, wired or wireless.

Keep at it!

Bert

PS.  I vote for Linux as well.