How large are the video files? Are you allowing them time to fully download and cache?
Beginning today, I started having the exact same issues as Mike. My displays are running into issues playing any video files that I have loaded. (I at least know for certain that it is happening with mp4 and webm files) This happens both in previews and via the client. The displays were restarted earlier today and have had the videos in the schedule all day. The videos are between 16MB - 25MB and reside on a local webserver, so I'm assuming that they should both be cached properly. And I can also paste the link from the presentation into a browser and the video runs properly.
Just wanted to make a note that when I re-add the videos using the Video item vs. the HTML5 widget, they do work. So, it does seem like the issue may be with the widget.
We're currently looking into this to see if we can recreate any issues. Can you confirm for me what versions of Rise Player you are using?
Stuart has discovered an issue with the Video Widget that may be causing this situation. He's currently dropped other work and is moving forward with fixing this issue. I'll update this thread when we have a solution deployed.
Thanks for making us aware of the situation!
Our update has been deployed. If you reboot your media players, you should see functional Video content using the Video Widget. Please let me know how it works out for you!
It looks like the update did the trick! The videos are working like they had been. I really appreciate the quick response to this issue.
Glad to hear that! Thanks again for bringing this to our attention.