Videos in Presentation Don't Loop Properly

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  • Updated 2 years ago
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My Acer Chromeboxes are having issues playing some video content. They will loop several times, but over the course of hours, the loop stops out of nowhere, Rise Vision app goes away, and my display just shows my Chromebox wallpaper.

The affected presentation ID: 3651ac23-8868-43be-9a5b-d2a8c6d6e663

Maybe I'm doing something wrong? Thanks!
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Brayden Santo

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Posted 2 years ago

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Robb, Official Rep

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Brayden,

Sounds to me like it is closing Chrome, but I don't know why it would be doing that, especially for no reason. I'm not sure if you're aware, but Rise Player on Chrome OS has been released as an open source project to the community and it is no longer directly supported or maintained by Rise Vision at this time.

If possible, can you try running this on a Windows or Linux Display, just to see if it is unique to the Chrome OS? Looking at this Presentation, it isn't very intensive, so I think it should run quite well on a Windows or Linux box.

Let me know how you make out!
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Brayden Santo

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Testing a Windows box now. Usually it doesn't quit for a couple days. We'll see what happens. 

I wasn't aware that the Chrome OS Rise Player was open source and not supported. That's good info to know!
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Robb, Official Rep

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No problem Brayden, let us know how that Windows box makes out!
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Brayden Santo

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Robb,

It would appear this is still happening, even on the windows client. My display was running for some time, and now it's quit out.
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HSuarez

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Hi Brayden,
Sorry to hear about this. Do you have the name of the Display in your account and I can query into this. I've also just upgraded the presentation to a newer video widget.

Thanks,
Hannah
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Brayden Santo

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Hannah,

The Display name is Provo - Reception,  Display Id: XXXXXXXXXT8Q
(Edited)
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Darius - PRODO.us, Champion

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Never give away your display ID number ;) like that.
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Brayden Santo

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Good catch Darius. I didn't initially realize that by giving it away, you (or anyone on Rise Vision platform) could possibly push content to my display or play my content on your display. 

Not sure how I can edit my previous comment . . . :)
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Darius - PRODO.us, Champion

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Did that for you. Most likely nobody would be able to push their content to your active display. I think it would just show an error on both. We are nice people here and we do not do things like that.
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Darius - PRODO.us, Champion

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For how long it was running without failing? What do you mean by 'quit out?' Is it scheduled to restart at some point during the day? Is the display on wired or wireless network?
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HSuarez

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Hi Brayden,
I had a look at the content, schedule and what else is playing the schedule. A couple of other questions:
- For all the other Displays playing the video is this quitting at random intervals or at the same interval with your Display?
- Do you see any error messages ie low memory error message prior to going to desktop?
Can you please contact us (support@risevision.com) moving forwards with the link to this and we can go from there. I would contact you in separately but I cannot see the same email address registered here under the Rise Vision account.

Thanks!
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Darius - PRODO.us, Champion

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Hannah,

I looked at the file and I suspect it was too heavy for the players. It was 1080p video file 'weighting' over 500MB. I have not seen Intel Stick struggling that much before while playing a video - CPU constantly was hitting 100%. I sent him a couple of resized 720p files to try. One is mp4 (175MB) and the other is WebM (30MB). We will see what happens.
(Edited)
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HSuarez

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Thanks for this!
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Brayden Santo

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Late Friday, I uploaded the WebM format, and got it started playing. I also disabled the nightly reboot. It appears that the video is now playing great, and hasn't stopped playing since I enabled it. 

I'm not going to call this solved yet, let's wait a few more days and see if it acts up.
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Thanks for letting us know Brayden! If you see anything out of the ordinary, be sure to let us know.