video works in preview not on display (white screen) webm format

  • 1
  • Problem
  • Updated 4 years ago
  • Not a Problem
I have a webm video that plays fine in preview but shows a white screen when trying to play on a display.  Tried on both 4k and 1080p display using chromebox.  
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Ryan Dorshorst

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Posted 4 years ago

  • 1
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Are you using the video item to display this content?
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Ryan Dorshorst

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I have tried the Video item as well as HTML 5 under Content.
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Can you tell me how big the video file is?
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Ryan Dorshorst

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235MB

Here is the Presentation ID:  d0edeac0-8285-4d4a-ae9d-637cc751cc19
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Ryan,

It's possible that a video of that size could take some time to download and will display a white screen until it is downloaded into cache. Can you allow the display to run for a while and see if the video appears?
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Ryan Dorshorst

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I can try that.  I waited around 5 min the first time.  I will let it run longer than that.  Thanks
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Let me know the result!
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Ryan Dorshorst

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15 minutes later it worked!!  Thanks for the lesson in patience. 
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Ryan,

Glad to hear it!