video wont play

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  • Problem
  • Updated 2 years ago
  • Not a Problem
In preview mode, I am able to view a video presentation that I've added to my display schedule. However, on the TV monitor in our hallway, it says "Sorry cannot play video". What am I doing wrong? This is a video that we took from YouTube.
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Andrea Holland

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Posted 2 years ago

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Blake Freeman, Official Rep

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Hi Andrea,

You cannot play Youtube Videos with the Video Widget. In order to play a Youtube Video, you will need to use the Youtube Widget by Scott's Digital Signage, or embed the video using custom HTML code.
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Andrea Holland

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Thank you! I tried again using the YouTube widget and it now plays, but we cannot get any sound. The issue does not seem to be the TV monitor, as the volume is turned up. Is there something I'm missing in the widget settings?
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William Oneal, Champion

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I would see if any sounds are coming out of the device your using first to be sure it's correct. I have seen where sound was not output through hdmi in the computer settings. If sound does work but not the widget then send me a preview link of the presentation and the YouTube link at support@scottsdigitalsignage.com.
Thanks