video widget show text line wrong format or wrong codec after showing video for hours

  • 1
  • Problem
  • Updated 2 years ago
  • Not a Problem
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We are currently running one image rotation presentation and one video widget with one custom URL video on nine screens, all powered by Intel Compustick i3.
The video is a 21 sec MP4 made with Premiere Pro, optimized for Vimeo, with a pretty moderate bitrate. The video will play for sometimes an hour, somtimes half a day and all of a sudden, the widget display a row of text, saying something like this:
"Unable to show the video, it might be the wrong format or wrong CODEC..." 
I've never seen this message before, though it appears to be a compustick issue rather than anything else. Did anybody else see this? Any solutions?
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Hasse Hellström

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Posted 2 years ago

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Ray Durkin

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Hi Hasse,

The preferred video format for Rise Vision is WebM.  Can you convert that mp4 to webM and let us know the results?  We do support mp4, however, there are so many ways of encoding mp4 that sometimes a particular method will be incompatible as you have found.   WebM has been getting far better results for our Rise Vision family.    There are many free, online services for converting mp4 to webM.  It seems everyone has their favorite, so I recommend doing a google search for simply 'mp4 to webM converter' and use the one you like.
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Darius -, Champion

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Hasse, Adobe CC Media Encoder (not free, part of graphic suite) does pretty solid MP4 encoding (H.264).  Videos work every time, never had an issue on Intel Computesticks with Rise Vision.
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I have the same issue: "Unable to show the video, it might be the wrong format or wrong CODEC..." The majority of my videos are webm and they have been in rotation, working just fine, for months but yesterday the above message was shown instead of any of the video content. I hadn't changed anything at the time. I ran an update of Ubuntu and rebooted the system but it's the same. Has there been a change to the player? Does the player self update?
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Alan Clayton, Official Rep

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Could you email us the Display ID to
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Robb, Official Rep

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Hi there SP!

I got your message, and we can speak next week to determine the issue here once you have the Display down.