Video Widget: Playback Shows Black Screen When Video Starts

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Regardless of which method I choose to display a .mp4 video (under 100mb and hosted using Rise Storage) the first couple seconds of playback is a solid black screen. Playing the video directly in a browser shows no black screen, so I know the video is not the problem. Can anyone explain what I am experiencing.

     I have tried using the "Video" option when adding to a playlist, I have tried the Video Widget, and I have even tried using raw HTML to execute the video, I experience the same result in all 3 scenarios. Thanks.
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John Bagnal

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Posted 3 years ago

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John Bagnal

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HSuarez

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Hi John,

My first thought is that the black screen is due to the video loading into Player. If it goes on for an extended period and if connectivity is working as it should be, it would be a cause of concern also. But we can get a better idea once we can run the presentation.

Edit: I was 42 seconds late, just saw the reply with the preview link.
(Edited)
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HSuarez

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Hi John,
I saw that it's on ChromeOS. My first thought is that if ChromeOS calculates that the files are too big for cache, it will cancel the download for the video/s. The cache availability differs for each device, so I'd recommend clearing your cache on ChromeOS and restart the Player again.
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John Bagnal

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Did that, same problem.
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Darius - PRODO.us, Champion

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John, this is due to the widget pre-loading this video. I also see it is a loop. These never work without that slight flickering when using Video Widget. The only way to get smooth and seemless video looping is to put the video in loop inside the HTML file!!! (NOT custom HTML Widget) and then pull the file with Web Page Widget.
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John Bagnal

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Looks like I will have to live with it for now then, This is for a customer who manages there own content, and what you propose is too advanced for them to editing regularly. Thank you for your efforts though.
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Darius - PRODO.us, Champion

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Really not at all. If that is something that would be kept at the same size, then you can simply replace videos, but keep the same name... code would not mind :)
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Hi Darius.
I tried your method and it's working fine ! Thank you very much.
http://preview.risevision.com/?type=presentation&id=994d4c06-cf6f-4a1d-82da-b9e110ce37b3
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Darius - PRODO.us, Champion

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John, also try animated GIF instead of video.  You could also get this done just with HTML/CSS.
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John Bagnal

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Yes, I am aware, but the video will be full screen 4K resolution and the .gif format is far too compressed and limited in colors. I need a much easier way to execute this. Thank you.
I have not tried it on the scale of 4k but the Rise player should support webp since it uses Chrome and webp supports animations with much more fidelity and better compression than gif. You could try converting your video to an animated webp image.
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HSuarez

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Thanks! What is the best program for WebP images? I'm using GIMP which looks like it doesn't export to WebP unless you add an extension. You may be able to link to that image via the Image Widget through the custom URL option and removing validation (I've tested this out on a live Display).
I've never tried to use GIMP for animation so I don't know what kind of support it has, but GIMP can open and export webp files with a plugin: http://registry.gimp.org/node/25874

However for converting video you'll need something to reencode the video file as webp. Current versions of ffmpeg (and I'm guessing avconv) support webp.

ffmpeg -i original.mp4 -c:v libwebp -an converted.webp
 
The above command works for me. I'm still tweaking compression settings to see what kind of quality/size/performance I can get out of it but it does create a working animation from my video.
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HSuarez

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Just read Darius' reply above... I may have misread the original issue. To confirm, the video is playing but you've noted that there is a black screen when a video starts. The black screen can also be there momentarily in between videos. If that is what you had in mind, the black transition screen in between is due to destroying the jw player instance and creating a new one for the next video in the list. It is currently a part of how the Video Widget shows.

Let me know if that answers the question that you had in mind,
Thanks
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John Bagnal

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Yup, confirmed. Oh well I will have to live with it for now, I wish the widget could be fixed to prevent this from occurring, but until then, we will have to wait. Thanks.
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Riyaz Momin

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I have the same issue. My video is not long only 11 Sec and 9 mb in size but it still gives me 2 Sec black screen when looping. The video is formatted to webM (h264). I tried Video item and new video widget but I found that in old video item the black screen is less ( 1 sec) than video widget. This is very cumbersome for our menu board screens. If any one has proven ideas that works plz share.
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Alan Clayton, Official Rep

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Riyaz, I'd like to take a look at your Presentation. Would you mind sharing a Preview link with me?
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Alan Clayton, Official Rep

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Riyaz, I think I found your Presentation and it looks like you are using the Video Item.

Can you please discontinue using it and use the Video Widget? 
(Edited)
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Riyaz Momin

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Yes we were using video widget before and found out that black screen stays longer than video item so we switched back to VI
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Darius - PRODO.us, Champion

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Nor widget or item will do the trick. You need to go down HTML path as I briefly described above and as I did here: http://preview.risevision.com/?type=presentation&id=90d961dc-d9ee-45cd-b85c-405b2fdcc9f1&sho...

give it a few seconds to upload everything. These digits in the background is a video set to loop.
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Darius. Can u please let me know some steps how to loop video in html? I tried but not working. Also did u host html file in rise storage?
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tony

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It's happening to me too.  The black screen, the loading icon.  It's actually all a little pathetic.  It's really sad when people have to suggest "work arounds" to play a video.  I am unfortunate enough to have gotten into a situation where I had to use the newest player.  Videos don't work unless you use the widget and the widget does the  ridiculous pre-loading thing.  I can't believe a step-backward version would be released like this.  I've played video up to 100MB in Rise in previous versions without any hesitation.  Now I can't play 3MB video that is 15 seconds long without a 2 second wait.  Sad, sad, sad.    
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I also love how this has been labeled "not a problem".  Really?  because I can't sell garbage like this.  It's a HUGE problem.  HUGE!!!
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Tony,

We appreciate your feedback, the reason this is marked as Not a Problem is because it is currently working as designed. We will be sure to let everyone in the forum know if we lessen the delay that shows before videos.

Thanks!
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Bryant Beers

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I'm also having this black screen issue all of a sudden. I'll be able to play the first video just fine out of my set of 4, but after the first video it will just show a black screen. This was not previously an issue just a week ago. What changed here? It's very annoying.
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Hi Bryant Beers
I have noticed that the presentation is using embedded presentations which is . Is it possible to test on your Chromebox without the embedded presentations and only the video widgets? Let me know how you go. Thanks!
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Hi Bryant,
And to confirm, only the first video plays, but the rest of the three that you had in the playlist does not play at all and instead it only shows a black screen after the first video. Does the first video eventually resume (after the run length of the three videos)? I would also be interested if you are seeing the issue just with the video widgets themselves in case is related to them being placed within the embedded presentation. Thanks again,
Hannah
(Edited)
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I will try without embedded presentations, but I've never had issue with them before. After the first video plays, it goes to the black screen and will not continue on to anything else in the playlist. All displays are currently stuck on black screens unless a reboot them.
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Also none of the video items are placed in embedded presentations. They are separate items within the overall playlist.
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Thanks for that info Bryant. We are investigating this issue now.
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tony

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Robb,

I wanted to see if there had been any "fix" yet or something figured out.  I see I'm still getting billed fine but resolutions to issues that could cost me much of my business seem to be pending infinitely on a player whose major component works so poorly we can say...It doesn't work.  Maybe even a rollback to the old player?  You told me the other day that this issue also exists on the old player but I can tell you I have machines with updates turned off because I've learned from experience that "freezing a machine in time" ...at a time where everything is working is much smarter than waiting til a time like this when nothing works because you trust that everything is released as working.  These older machines with the old player are working just fine..except for the notice that says Chrome needs to update.  Is there a way to shut that off?  
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Hey Tony,

This video issue is escalated internally and it is getting our utmost attention. We apologize for these video issues that you are seeing, and we will notify everyone once we have a solution for these issues. Last week, we did release an update that should hopefully minimize the amount of issues you are seeing, but we are still investigating a complete solution to the issue.

Regarding the Chrome message, there is no way around that unfortunately, and we have tried several ways to hide it, like this.
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tony

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Thanks Robb
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Please PLease PLEASE fix this.  I couldn't be any more embarrassed for myself or Rise Vision.  Look at signage out there.  Do you see any signage playing that has a loading symbol before every video?  It is the most embarrassing amateur presentation I've seen.  If we can't fix it just dial it back to the way it was until someone figures this thing out.  I have videos finally just stop playing for a (large) customer so I had to switch over to the widget.  Now there is a loading icon before every video.  The worse part is this issue is going on 4 months old.  I can't even appreciate that it's been shortened.  In what industry is "almost good" acceptable?  An entire quarter and no resolution.  I am in disbelief.  
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Is there maybe a link to load the old version of the player so I can use the video item?  My customers with this look perfect...or should i say "have no noticeable problems"  ...as you'd expect with any standard player.  I am so embarrassed on the new one...so so so embarrassed.  
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tony

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You might also want to warn your users that if they are using the video item and a new version of the player that they videos they "think" are playing because they see them on the preview are probably not playing and then disclaimer that the widget doesn't' work properly.  
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Tony,

Is there a different part of the loading animation that is not working properly for you, besides the loading animation at the beginning?
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tony

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Just the loading animation.  Here is the sad part.  I've been in this market since 2005.  This is the first and only time I've had to deal with this loading.  I've seen it some years ago on the first time through a playlist but never every time.  This is an all time low since 2005.  
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Tony,

If you have a lot of videos in your Presentation playing in succession, one thing I discovered the other day that was pretty cool was I joined all the videos together into one large one. 

You can do it for free with Quicktime on a Mac, and I am sure there are free options for Windows. You can also purchase software that will allow you to put transitions between each video. There was a significant drop in memory doing it this way, plus, no loading animation before videos.

Will that work for you?
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It is a good idea but this is at a bank.  Videos are coming and going all the time and the order is always changing.  Right now we only have 3 videos playing, but the playlist repeats 3 times and one video does not repeat so it's only 7 videos of about 21 pieces or so.  We be spending a lot of time in management mode that way.  I can see how that might work well if you had several videos that never change though.  
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Robb, actually interesting idea.

Tony, I was very upset with the Video Widget before too. I needed videos to loop seamlessly, which is impossible to do using the widget. So, I started using HTML. Basically, I create a webpage with the video in it, and then I pull it to my presentation with the Web Page Widget. It works very well. I wonder if you could try this method for your videos. Would be easy enough to edit the ordering of your videos too, even without opening the presentation. I will test this later some time for myself and will let you know how it worked.
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That would be really harsh real world example, but I will try. Quite frankly, with so many different types of content I would use multiple displays because this is a bit crazy.
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We don't service a single customer that uses all of one thing.  We have a couple of lean customers that use primarily jpgs and some random gadgets.  Otherwise our playlists are fairly hefty with multiple types of content, multiple embedded presentations, spreadsheet widgets...and on and on.  This is where the issues become noticeable.   These same playlists never had a pause before the video.  ...but now several years later, with higher resolution technology and a need for advanced levels of communication the player can't handle what the old players never had an issue with.  ...on the other hand I haven't simply sat down in the last week and watched content.  Maybe there has been a recent improvement.   
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Tonny, as suggested, I put this together: http://preview.risevision.com/?type=presentation&id=20c7695c-b729-4dc6-a26d-8adff7a188b9 The first run was not that smooth, but later the playback became really acceptable (I added simple transition between the different items). The only problem I see is the Web Page widget that is giving me a spinner although is set to pre-load when not visible. But JPGS and videos are rotating really fine on Intel Stick, which I would not really use for the heavy (videos are really large in this case) content as such. I am actually glad that I did this because it has been a long time since I tried to mess with RV like this. It is good to learn where they are standing today.
(Edited)
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tony

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You're right.  The waits aren't bad here at all.  If the spinner simply did not exist and the loading time was just a simple black it would be fine. It's about 1 second...no biggie.  
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Thanks for lending a hand Darius!
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tony

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Any progress at all or steps taken in getting that very amateurish looking loading symbol from appearing before videos?  Again...a second or 2 of black is much more acceptable than spelling out on screen that the system is loading a video...some things the customer doesn't need to know.  It's the equivalent of me telling everyone I'm thinking every time I'm asked a question and there is a moment of silence before I respond.   
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Tony,

No updates yet I'm afraid, but we will be sure to announce to everyone when we introduce any changes that will change this functionality.

Thanks!
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Robb, Official Rep

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Just to expand on my answer a bit: ​We are soon going to start work on Rise Cache, and as a part of that work, we will also be working to make improvements to that loading time.
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tony

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I am watching a presentation at a customer location.  It has lots of videos and they play one after another and look great.  I am getting sick about the day something changes at this location and I have to use the newer version and have the loading symbol show up before every video...which is ever single piece of content on this screen.  Won't that be embarrassing.  I can't believe Rise let this happen or that there is no move to fix it.  It's been 4 months...I really can't believe one of the worst presentations in the industry with regard to video playback isn't a concern.  I really can't believe releases are made that take a step toward worse instead of better.  In the meantime the interface changes every 15 minutes so there is a perpetual learning curve.  I wish the energy were spent to improve the display end continually and not the management end.  
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Alan Clayton, Official Rep

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Hey Tony. You don't like the loading. We get it. We don't like it either. As I've said previously, this is something we are going to look at improving with the new Rise Cache, which we have now started on

Thanks
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Philippe,

Has this Presentation changed since yesterday? I'm not seeing a black screen.

Thanks!
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Philippe Reaud

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Hi Rob.
Yes. I include the video intoo a html file. This is the only way to cancel the black screen between each loop...
All the best.
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tony

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I just wanted to report (because I have complained when it wasn't right)  I recently set up a new customer and I'm not seeing a loading symbol before the video loads.  Maybe you implemented a fix?  ...maybe it's that the videos for this customer are very small.  Either way...it was a huge relief to not see that loading screen.  ...maybe moving in the right direction?  If you did this Rise, THANKS!!  If it's just coincidence...It's still a relief.  
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Robb, Official Rep

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lol...we're glad to hear that this playing so well! 
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Ann Garnatz

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This is happening to me know. I started a post last week. I'm assuming it hasn't been resolved yet?
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Ann Garnatz

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Yes. That's exactly what I'm referring to. I'm getting it two different devices. Cenique and chromebit. I know you don't support chromebit but it's been fine until new editor.
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Ann, I know you were working with Cenique in this conversation regarding the issues on your Display, did they get back to you yet?
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Ann Garnatz

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They are working on it. My screens on the cenique devices are also freezing with the black box (during the transition from video to video) after playing for awhile. Getting very frustrated as this doesn't look professional. Never had this issue. Same presentations have been running since fall of 2013 except adding paid weather widget this past summer. 
(Edited)
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Robb, Official Rep

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I'm sorry to hear that Ann. Just to test, can you try removing the Weather Widget to see if that gets them back up and running as expected?
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Ann Garnatz

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Yes, I've tried that already.