'The Selected Video Temporarily Unavailable' message?

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  • Updated 2 years ago
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  • (Edited)
One of the videos in my test presentation stopped playing and is displaying this message. I restarted the player, but it was still there. i decided to re-insert the video, but it is showing a red exclamation mark in the RV storage. What is the meaning of this? http://preview.risevision.com/?type=presentation&id=20c7695c-b729-4dc6-a26d-8adff7a188b9
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Darius - PRODO.us, Champion

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Posted 2 years ago

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HSuarez

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Hi Darius,

It means that this file has been throttled. I will query into the file name. If you would like to see the video appear again on the presentation, you can wait until the throttle wears off or re-upload the video and relink to a new video file. I'll get back to you once I have more details about this file in particular.

If you click on the file name with the ! you will also see a message "This file is being requested too many times and is blocked"

Thanks,
Hannah
(Edited)
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Ray Warren

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no i am using the video widget in single file mode to display video content.
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Ray Warren

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Dariius, I_ constently update the presentation, but its with html or video widget only.. i might try to see if i an cache the videos locally and see if that helps. I know the old video widget allowed that.
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Darius - PRODO.us, Champion

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I am wondering, could it be when you push the update and it restarts you presentation on your display, and at the same time the new request is sent to the storage for the file as well? And if you do this too often you get your file blocked. I know I got my entire presentation blocked this way before (like 2 or 3 years ago when I just started messing with RV), but not recently.
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Ray Warren

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good idea... i usually update around 8 am and publish to all the displays.. but some days i might update two or three times.. I'll try finding a way to cache the video content locally and see if that stops the issue.
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Robb, Official Rep

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Ray,

The Video Widget does cache the videos on the Display in the Rise Cache folder, however it won't cache those or images if they are being called by the HTML Item. That was my initial reasoning for thinking those HTML Items are the culprit here, as I saw a good chunk of them are pointing to files in Storage.

Another quick question for you. Did this only start happening recently, or does it happen at a specific time?

I'm interested to hear if it only happens when you publish. At least that way we can track down exactly how to determine when and why this is happening to you.

Thanks!