Video stopped playing

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  • Problem
  • Updated 2 years ago
  • Not a Problem
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Was there an update to RV player or Video Widget because the video (small looping mp4) that was playing fine for few weeks now, it stopped appearing in the presentation after this weekend? It shows in the preview, though.
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Darius - PRODO.us, Champion

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Posted 2 years ago

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Darius - PRODO.us, Champion

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I tried different video and it worked, then I switched back to the proper video and it is not showing again. I suspect it was blocked because of 'too many requests' for some reason; although, the presentation was off all weekend and I just turned it on this morning. It is one video set to PUD and repeat in the Video Widget (no custom HTML or web page or any of that stuff). It is used in this single presentation only.
(Edited)
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Darius,

There was nothing that I am aware of. Any chance you can share a URL to a Preview of the Presentation so I could take a look?

Thanks!
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http://preview.risevision.com/?type=presentation&id=58b7a13d-b181-416b-a13e-da41c64caec9 video is under 'Specials' at the bottom. Give it a time because it is rather large presentations.
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Darius - PRODO.us, Champion

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The video is not coming back. This is only temp video, but I would like to learn what's up with that to avoid such 'no show' in the future with the permanent video.
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I was not patient enough; I went ahead and replaced the video.
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Glad to hear it Darius!

To confirm, everything is working as you expect it to now?
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Darius - PRODO.us, Champion

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It does, but I am concerned what made that video to stop working and if that may occur again in the future or how to prevent this. Because the video worked in preview, but not on the actual display I do not thing anymore it was blocked by the RV Storage. Perhaps some cache issues? And that is alarming. Video was just 500KB in size. I replaced it with 1MB WebM file, larger file.
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Unfortunately I don't have a good answer for you, but if you still have the small 500 KB file, I would love to test it to see if I can get the issue to occur on a Display.

Thanks!