Video Stop Playing

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  • Problem
  • Updated 2 years ago
  • Not a Problem
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My Video stop playing.  I have a mp4 video that was working and now it just freeze on screen.  My display ID is RHN9B27SDW65
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firebowl 88

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Posted 2 years ago

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Robb, Official Rep

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Hi there!

I notice this Display is running the Rise Player on Chrome OS. This Player  has been released as an open source project to the community and it is no longer directly supported or maintained by Rise Vision at this time.

I would suggest testing this with a Windows or Linux Player running the latest version of our Player that you can download from here: https://help.risevision.com/user/create-a-display

Let us know if you continue to have issues running the Player on Windows or Linux. Thanks!