Video playing in preview, but not on Displays

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  • Problem
  • Updated 3 years ago
I am trying to get a video to play from my google drive - the video plays fine in a preview, but on the displays I get an unsupported format error...
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Jeffrey Styf

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Posted 3 years ago

  • 2
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Ashleigh

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Hi Jeffrey,

What is the URL you are trying to work with? Generally, we recommend .MP4 or .WBM formats. 

Thanks!
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Jeffrey Styf

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I have tried both MP4 and WebM - it is coming from google drive and that looks to be the issue, just strange that it works in preview but not on displays
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Shea, Official Rep

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Hi Jeffrey,

We don't recommend using Google Drive for file storage because it often does not work. This article goes over recommended storage options. 

https://community.risevision.com/rise_vision_inc/topics/digital-signage-storage-options-fgtirj2hmbs4...

Thanks,
Shea