Video on My Rise Player

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: This issue has been fixed.

I wanted to let everyone know that we are investigating an issue with our video widget and app. We know that webview version 49-53 that video will play once and stop when you have multiple videos. We are looking into it and will let everyone know when we find a solution. This does not effect every divice but we know that its there. Also it seems to effect android 5.0 and above and the chrome webview. Seems to be a newer webview issue and not an older one. We will inform you when we have a fix. Thanks
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William Oneal, Champion

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Posted 2 years ago

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Edwin C

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William Oneal, Champion

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Looks like i might have gotten this fixed. We found that android for some reason doesnt like having multiple videos in the queue or running at the same time. To fix that, we had to unload the video after its finished so the next one could start and run. Just having the video in pause mode didnt work. When it came back to its rotation, we reloaded the video and it worked without issue.

Now this fix will only be implemented to the Android Video Widget 2.0. Our original widget had to be changed due to having the old Rise Storage API. We had to completely redo the widget in order to support the newer store api. We didnt want to cause issues with the old widget so we created a new widget to keep people from having failures. The old widget is no longer in the store but the new one has taken its place. If your on the old widget please make your way to using the new widget. The old widget will work but the new widget is prefered. 

Thanks
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Robb, Official Rep

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Thanks for letting us know William!