Video not working

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  • Problem
  • Updated 3 years ago
  • In Progress
We have had issues off and on with our videos. The very first time it happened I was told it was because they needed to be in webm format. So I converted them all. However we still have had numerous issues getting our videos to play and never really a resolution. All last week the video played fine. This week it's a different video but I set it up the same way as the last one and it has not worked at all this week. Our company is becoming very frustrated with the inconsistently. I am hoping someone can help us with this ongoing issue. 
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S3 Office Manager

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Posted 3 years ago

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S3 Office Manager

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William Oneal, Champion

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Here is one rule i follow on getting video to work and i tell all my clients as well to do this. Make the naming simple. That means no spaces and no extra periods or characters. Your video has a bunch of spaces and has .webmsd in it. I would get rid of the spaces and the .webmsd. Its not supposed to make a difference but sometimes the caching system doesn't correctly get it right when having all the extra things in the name. Try this and see if it fixes the issue. Thanks
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Justin, Employee

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Aimee,

Could you provide a link to the presentation that contains this video?

What OS is the media player using?

Thanks,

Justin
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Darius - PRODO.us, Champion

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Aimee,
Here is something else for you to try. Create HTML webpage showing only your video; save it in your online storage; pull this webpage to your presentation with 'custom URL' placeholder. This is how I go about showing videos (both webm and mp4) on RV, I do not use widgets anymore. My videos have been playing for weeks now with no issues what so ever. But, just like William have said, fix 'em video names because it seems like the roots of your problems lay there.
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Blake Freeman, Official Rep

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Darius and William,

Thanks for your suggestions!

Aimee,

Can you provide a link to the presentation that contains the video? Have you tried either William or Darius' suggestions, and if so, how did they work for you?