Various Issues

  • 1
  • Problem
  • Updated 4 years ago
  • Not a Problem
Hey Guys,
A Presentation i'm working on has all sorts of problems, and I can't figure out why. Some images in placeholders won't show up on my display, but everything works perfectly in preview. These images worked flawlessly earlier, but my problems occurred when I removed them, rezed them down, then re-uploaded them. Go figure that they don't work now that they're nice and small. The other problem i'm having is with transitions. All images and text items are set with a fade transition. Again, everything is flawless in preview, but when I send it to the display everything is jerky and pixelated, and looks terrible. I can't show the client this. I've searched and searched the forums here, and can't find anything really related to this. Any help would be greatly appreciated!
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Reuben Cirnitski

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  • Frustrated

Posted 4 years ago

  • 1
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Blake Freeman, Official Rep

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Hello Reuben,

Could you please provide a preview presentation URL so I can take a closer look?
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Reuben Cirnitski

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Reuben Cirnitski

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Any news?
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Reuben Cirnitski

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No change, unfortunately...
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Blake Freeman, Official Rep

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Reuben,

Can you please open developer tools (shortcut keys here) on the player in question? I would like to see if any error messages are showing on your end. Specifically click console at the far right, and see if there are any messages that appear in red.

I think this may also be a bandwidth issue on your end due to the timing of the blank images before and after the pictures that are not showing up. If you're willing to do some modifying on that front it may help out.
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Reuben Cirnitski

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I'm actually using the Cenique C110 as a player...Is there a different process to get into the developer tools in android? (Please pardon my ignorance)
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Cenique USA

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Hello Reuben,

Can you please send us an email at support@cenique.com and we can assist you with this issue. 

Thanks, 
Cenique Support
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Reuben Cirnitski

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Hi Cenique,
Thanks for the response. I've just sent you an email, I look forward to hearing from you!
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Reuben Cirnitski

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FIXED!!!! Turns out the problem was those two images were in CMYK format. Changing them to RGB solved my issues. Thank you Blake and Cenique for all your help!