User Interface Suggestions: How Do Your Users Interface with Digital Signage?

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I am looking for ideas and input - from others who run digital signage for another end user - on how you put together a full system for end users. Rise Vision is a great product but it requires a certain level of techy know-how. Whether you are the IT-person at your business and the end user is the front office admin, or you run a digital signage company for customers, some changes to playlists can require some expertise. Going into Rise scheduling to change timing of certain items can require knowledge of "how it works" - but most people "just want it to work". 

 Specifically - how do your users add/delete a new piece of content in a playlist (Rise calls this a new Presentation in a Schedule)? How do they go about changing the timing? Do you point them to Rise or handle it yourself? Do you potentially say "it's set upfront and sorry but it doesn't change"?

I know there is an ongoing thread about Presentation designs. Maybe Rise can take this concept and make it an official thread, or people can just respond here.

Thanks for feedback. Rise Vision is a great product and I am grateful for the community feedback.
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Jeremy Klammer

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Posted 2 years ago

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Darius - PRODO.us, Champion

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We make all the changes for our customers. I believe it is "free" the first year, but after that they need to pay. You cannot expect customers to know things they do not know, especially if they do not do that on daily basis when the system keeps evolving.

You can simplify their environment as much as you can for their level of knowledge/training. For example, I have a placeholder pulling custom built web page with embedded Google Slides.  You do not need to know RV to make changes there, but pretty much any person in the office knows how to work in PowerPoint; therefore, they can make all the changes they need.
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HSuarez

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Thanks Darius!

Similar to what Darius mentioned previously, you can use the widgets within Rise Vision and reference out to content that your clients can maintain. Google Slides is one example, but you can also do the same with Google Sheets. If your clients maintain a blog that can output to an RSS feed, you can use the feed link and use the RSS Widget. If they use another content management system (ie Wordpress) or they have some sort of internal dashboard you can link to it from the Web Page Widget.
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Darius - PRODO.us, Champion

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I have not mentioned, but YouTube can be used for video management. Create your playlist and embed it in your presentation with either YouTube, Web Page or HTML Widget. All the video management can be done in YouTube without even touching RV presentation. This should be easier for you customers too because they, most likely, are already familiar with YT service + no video manipulations are necessary & the online content library is vast.
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Scott Williams

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I am struggling with this very subject right now.

I don't think most customers will want to learn the RV editor platform. I am in the early stages of writing a cms system that will allow them to just enter text, drag and drop images and videos and link to lists (csv,sheets or excel).

On the RV side I will build a few standard templates both portrait and landscape. Which will be populated by the cms via html or the web page widget.

I did something similar to this for my interactive kiosk customers and it solved a lot of problems. In the meantime I will be making the changes for them.
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Darius - PRODO.us, Champion

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Scott,

I am wondering why do you even need to write additional cms system. RV is a cms system that does just that... links images, sheets, adds text etc. All you need to do is create some basic templates and show customers how it basic and easy to learn system works. If they need something more elaborate - good for you, this is a chance to make some money. Digital signage is just like any other service, right? I certainly can change brakes on my car and save a couple of hundreds, but I cannot re-build the gearbox... for that I went to a professional and payed thousands )))
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Scott Williams

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Hi Darius,
Yes I understand that Rv is a CMS system and I had no problems building templates and populating them, but, I spent several hours with a client showing them how to use the system and build their presentations.  A couple days later I had to go back and help again and after the third time I just agreed to do it for them. They just didn't get it.

This same client has my interactive kiosk system which is much more complex and they change it regularly without my help. Now they want the Digital Sign system to work like that. So now I'm kinda stuck. 

Personally, I think the Rise system is great but it just doesn't "click" for them.
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Shea, Official Rep

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Hi All, 

I work on the Creative Team at Rise Vision and for most of our clients we use the Google Sheet Component to pull all of the content (Images, video, text) into an HTML page. That way all a client has to interact with to update content is the Google Sheet. 

However we still train all of our clients on Rise Vision so that if they want they can manage Schedules, Displays and understand how to build Presentations in the Editor but this is a good way for them to update more complicated content. 

https://github.com/Rise-Vision/rise-google-sheet

Thanks,
Shea
(Edited)
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Scott Williams

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Thanks Shea, Thats an intresting option, I'm going to look into it further.