url widget

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  • Updated 2 years ago
  • Not a Problem
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Hi, we run six displays with very simple presentations. just a placeholder and the url widget.
from today I only can see teh presentation on one of the screens, the rest turns white.
I tried to restart and reboot the displays. but that did not solve anything. when starting up all seems to work well but after a while 5 of the displays turn white. the display that keep wordking differs, which puzzles me the most.
all displays are runnig on intel nuc and ubuntu 14.04 32bit
what is happening here?

regards
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Olivier Willemsen

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Posted 2 years ago

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Robb, Official Rep

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Hi there, 

I see you emailed support@risevision.com with the same question, so we will work with you there and share what we discover in here so everyone can benefit.

Thanks!
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Robb, Official Rep

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Hi there Fons!

I'm not sure if you saw the message we sent you through our support chat, but I was able to get those URL's to display in my presentation using the Web Page Widget for each. Can you confirm if you are seeing the same thing?

I noticed a good chunk of your Displays are using the Chrome Packaged App Player, or an older version of our Rise Player for Linux. Can you get these updated to the latest version from here: https://help.risevision.com/user/create-a-display, and let us know if that helps?

​Thanks!