Unknown error player on reboot

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
The new rise player will not launch after reboot of player computers, it hangs on "Launching" then prompts Unknown error cotact rise supprt. This is happening now on two of my upgraded displays.
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Matthew Cosgrove

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  • frustrated.

Posted 3 years ago

  • 1
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Arthur Payne

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So I had this issue and I think it has to do with the installer network issue they were having the other day! I was able to solve this by removing the files located @ c:/Users/<YOURACCOUNT>/AppData/Local/rvplayer

then reinstalling it recreated and was able to install and work!, good luck!
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Robb, Official Rep

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Matthew,

The issue Arthur is referring to is this one. If you download the new installer, and replace the old one, that should correct the issue. Let us know how you make out!

Thanks Arthur for jumping in!
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Ashleigh

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Hi Vaughn,

Just letting you know that we have released a new version of installer that has addressed the rvplayer directory issue.

Thanks!