Unknown error code

  • 1
  • Problem
  • Updated 3 years ago
  • Not a Problem
I have purchased a preconfigured Rise Vision media player. I've tried it on three different monitors and keep getting the same message: an unknown error has occurred. Can someone help?
Photo of Andy Skoogman

Andy Skoogman

  • 70 Points

Posted 3 years ago

  • 1
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Hi Andy,

I've emailed you about this. It looks like you don't have a current network connection. Can you please connect over Wifi by clicking the Wifi icon in the top right of your screen and selecting your local network?