unexpected blocked rvplayer behind a

  • 1
  • Problem
  • Updated 4 years ago
  • Not a Problem
Hello,
I've 6 displays playing the same presentation. 5 are in my school and are working fine, the last one is at home behind a Internet Service Provider Box ( Orange French provider).
This one is systematically blocked few minutes after being declared OK on the Display Manager Console on risevision app website. So it plays the presentation fine only fews minutes per hour. Not so good!!
I've installed this display in other places: it works fine at school and also fine behind an other Internet Provider Box (French Free provider.)
Of course at home behind Orange Internet Box, all other Internet services are working fine (web/tv/sipphone call/mail/etc..)
In the rvplayer log file I can see that every minute as usual  the player asks information to risevision app. Nothing abnormal here.

Why can changing the ISP  modify the rvplayer performance?
Any idea to help Me ?
Regards
Michel Moignet
Photo of Michel Moignet

Michel Moignet

  • 90 Points 75 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Michael,

This is definitely a network/hardware issue. My suggestion would be to contact your ISP to see what can be done about the situation. It's hard to say exactly what the problem is, but they should be able to help you.
Photo of Michel Moignet

Michel Moignet

  • 90 Points 75 badge 2x thumb
Thank you for your answer. I'll ask my Internet Provider.

After writing the post I've realized that I've forgoten to mention that the "working ISP" provide a fixed IP address while the "not working ISP" provide a dynamic IP address.  Do you think that there is a link?
Regards
Michel
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Michael,

That should not affect blocking. 
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Michael, You may also check out our network requirements here to ensure that everything is set up correctly on your end.
Photo of Michel Moignet

Michel Moignet

  • 90 Points 75 badge 2x thumb
Ok I'll check.
Thanks
Michel