Unable to locate sub-company

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  • Problem
  • Updated 4 years ago
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  • (Edited)
I have a sub-company that appears to have been moved, I am unable to locate it, is there a way to search an entire company?  The company is not deleted because sites are still up and running
So it appears my sub-company has been moved back to the root of Rise Vision, how can I get it moved back under my main Sub-Company?
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Kim Lee

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  • anxious

Posted 4 years ago

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Blake Freeman, Official Rep

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Kim,

You can browse your sub-companies by clicking your user icon in the Common Header, then clicking "Select Sub-Company" from the menu.


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Kim Lee

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Yes I know that, the issue is the Company is no longer under my Main Company, it appears to have been completely moved back to the root, I know this because I added a display and the default Rise Vision Presentation shows up, not the default I have for my main company.
Main Company Name is Peel District School Board

Missing Sub-Company with Sub-Companies below that is Team #6 Company

I have browsed and searched and it is not under the Peel District School Board Company, I know it has not been deleted because I added a display to one of the Sub-Companies in Team #6 Company using the Claim ID and it was successful

I need this company moved back!  I don't understand how it got moved, no one moved it.
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Blake Freeman, Official Rep

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Kim,

I have searched the platform for "Team #6" and I'm not getting any results. We don't have a "Team #6" company active at this time. Is it possible that someone renamed the company?
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Kim Lee

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No idea
Can you search for a sub-company under this company?
Brampton Centennial Secondary School
Lorenville Public School
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Kim Lee

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I successfully added a display to Brampton Centennial Secondary School using the Claim ID so I know it is there
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Blake Freeman, Official Rep

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A company containing Team #6 does not exist in the Rise platform at all.
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Kim Lee

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But the sub companies under it do exist, they are all still up and running and I can add displays to them
There has ti be a way to find them, the company Team #6 Schools was there this morning, and it was not renamed, it has been moved out of my Peel District School Board company
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Blake Freeman, Official Rep

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Kim,

Please email support@risevision.com with the company ID of the missing company, as well as an email address that is associated with the company.