ubuntu video won't play

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hi
I've multiple players running on ubuntu and windows platfoem
windows able to play video in presentation 
but linux platform failed to play the video
tried to install adobe-flashplugin and ubuntu-restricted-extras
with no result, please help

thanks

Operating System: 64-bit Ubuntu 14.04.5 LTS
Player Version: RisePlayerElectron 2016.11.17.19.50
Viewer Version: 2-01-201611232005
Browser Version: Chrome 52.0.2743.82
Firewall: Disable
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Shimi levi

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Posted 2 years ago

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Donna Peplinskie

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Hi Shimi,

I've located your company in our platform, but can you let me know the name of the Schedule you are running that is having problems on Linux?

Thx!
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Shimi levi

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Hi Donna,
yes, of course 
Schedule: Loby_Migdal1
presentation: Migdal1

Thx
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XMedia Dubai

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Hi Shimi,

Can be issue with the video file. Make sure its .mp4 and encoded in h.264. For me videos play better on ubuntu than windows. 

regards
Prakash.
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Shimi levi

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Hi Prakash,

hmm ...didn't think about that I'll try to convert them

greeting
shimi.