Ubuntu - Reinstalled Player

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: This has been solved and there is an Help Center article that covers uninstalling and installing Rise Player

I discovered my Ubuntu display was not playing this morning. Symptoms were as follows:
  • Display had a status of "Red" in RV console
  • Could not restart player from RV console
  • Could not reboot display from RV console
  • Could connect to display with remote desktop and SSH
  • Display could reach the Internet
  • Updating Ubuntu (apt-get update && apt-get upgrade) did not resolve issue
  • Rebooting display did not resolve issue
  • Creating another schedule and pointing it to the display did not resolve issue
  • Player tried restarting at regular intervals
  • Saw player countdown timer twice during each attempt to restart
  • Player made it all the way through to scheduled presentation, however...
  • Player would quite to desktop before placeholder could play first item
After exhausting all my options, I nuked the installation and reinstalled:
  1. From a Terminal, deleted rvplayer (rm -rf rvplayer) in home folder
  2. Ran the player installer (./installer-lnx-64.sh) already in my Downloads folder according to instructions found here.
  3. Entered the same Display ID from the RV console.
This worked. I don't know what caused my player to go wonky, but I wanted to document this for someone else experiencing the same problem. Good luck.

~Adam

[Edit] Arrived this morning to find my display doing the same thing as yesterday. This is now a problem.
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Media Manager

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  • confused.

Posted 2 years ago

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Media Manager

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This morning I was able to run the "Restart Rise Vision Player" from the desktop. It started as if it had never run before. (It was running yesterday afternoon.) It asked me if I wanted to add the player to the startup application and the box was already checked. I clicked through and it started my scheduled presentation. This is definitely not right. What can I check to see what went awry and how do I fix it permanently?
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Robb, Official Rep

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Hi there!

My suggestion would be to install the latest version of the Player, which you can download from that same link. I wonder if the version you have is a bit older and may not have some corrections that have been included in a later version. Typically it should auto update, but it sounds like you aren't getting those updates.

Let me know how you make out after installing that new version!
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Media Manager

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Robb,

That might be it. I noticed the folder is 2016.05.03.17.45. I will reinstall and check which folder it is again.

~Adam
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Media Manager

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Robb,

  1. I deleted the rvplayer, downloaded install file, and startup applications entry.
  2. I downloaded the installer from the instructions page and ran it.
  3. The initial run screen looked different than it did before, so it must be new.
  4. I had trouble with the new initial screen format because I run in 640x480-- unusual, I know.
  5. I had to quit out of the initial run and set a higher resolution.
  6. Once the resolution was set, I ran the player again from the applications menu.
  7. I entered my Display ID and clicked Install.
  8. I chose Exit and rebooted.
  9. The display booted to the desktop, but the player is now exhibiting the exact same behavior as initially reported.
~Adam
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Blake Freeman, Official Rep

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Adam,

Are you running the installer as sudo by chance?
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Media Manager

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Blake,

Good guess, but no. Simply './installer-lnx-64.sh' (or whatever the Tab-complete is).

~Adam
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Blake Freeman, Official Rep

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Could you email support@risevision.com with a summary of what you're experiencing? I'm curious if we are missing a use-case for the installer.
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Media Manager

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Blake,

Would a video do?

~Adam
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Blake Freeman, Official Rep

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Video will work fine, thanks.
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Blake Freeman, Official Rep

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Hey Adam,

Thanks for working with me on this last Friday. Can you confirm if a reinstall of Ubuntu worked for you?
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Media Manager

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Thank you as well. I certainly will confirm as soon as it happens.
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Blake,

This seems to be of interest:

  • Same hardware
  • Installed from Ubuntu 14.04.3 LTS
  • Removed unnecessary applications (eg., LibreOffice, Simple Scan, games)
  • Updated, refusing upgrade to 16.04 LTS
  • Set static IP address
  • Fixed a problem with Vino security and TightVNC viewer
  • Downloaded, chmod'd, and ran RV installer when I got this in the 'Install Rise Player' dialog box:
"Rise PLayer cannot connect to the Internet..."
It goes on to suggest entering proxy information (of which I have none) or Skip, but explains the "display may not function correctly."

So, why does it think I'm not connected?

~Adam
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Blake Freeman, Official Rep

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What is Vino Security? Is it a firewall?
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Media Manager

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In brief, Vino is part of the default desktop sharing in Ubuntu. There is a problem with encryption that TightVNC viewer cannot handle. The fix is to basically turn off Vino's encryption. It has less to do with network connectivity and more to do with remote desktop via VNC.
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Blake Freeman, Official Rep

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What happens if you skip the proxy screen?
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Media Manager

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Well, I clicked the green "Verify & Save" button and it led me to the Display ID/Claim ID page. Then I thought perhaps I was actually supposed to "Skip", so I cancelled it and reran the installer. It went on through to the Display ID/Claim ID page. Perhaps I inadvertently saved those proxy settings to its satisfaction? Should I delete the rvplayer folder and start over? 
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Blake Freeman, Official Rep

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Is it showing your content, or are you seeing a loading spinner/error screen?
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Media Manager

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  1. I entered my Display ID and continued on with the installation.
  2. It started with my Test Schedule which only has my Test Presentation in it (a presentation with a single, static image placeholder from Rise Storage).
  3. I quit (Ctrl+Shift+Q) the player and set up my Normal Schedule to play.
  4. I then noticed that the Rise Vision control panel still thought my display was offline.
  5. I started the player manually from the app panel in Ubuntu and my Normal Schedule started.
  6. I again quit the player and set my resolution to 640x480.
  7. I restarted the player and it took a little while, but it finally started. I noted the Ubuntu notify bubble "Starting Rise Vision Player" could be seen as if through a blurry alpha layer for quit some time, but eventually went away. This might have been a system performance issue.
  8. I rebooted the display manually through Ubuntu to confirm automatic start of the player. It started.
  9. I again quit the player, set up my resolution to change on reboot, and restarted the player.
After a reboot, it is working. I am cautiously optimistic. At this time, the Rise Vision control panel sees my display as online. I have confirmed communication by both restarting the player and rebooting the display.

I think we can mark this problem as solved. Thank you for your dedication to this issue.

~Adam
(Edited)