Ubuntu 14.04 Player Not Starting Presentation, Cycling

  • 1
  • Problem
  • Updated 3 years ago
  • Not a Problem
  • (Edited)
Yesterday morning, I looked at my one and only display to discover it had the spinning dots. I was in the middle of troubleshooting it and just about to reinstall the latest player over top of what I had when it started up.

Today, after I had been adding and arranging content all day yesterday, I arrived to the same spinning dots.

I've rebooted, reinstalled RV Player over top, updated Ubuntu (though there are some packages which are being held back for some reason), tried bypass our content filter, and changed the network monitor settings because I thought that might be related. I can remote desktop into my display and right now I am looking at the Ubuntu desktop after a reboot. The player hasn't even tried to start.

Advice?

[Edit] Incidentally, I looked at the Display information in my Rise Vision dashboard and it had the OS version as 32-bit, while I'm certain I have 64-bit. Also, the Chrome version is behind.
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Media Manager

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  • perplexed

Posted 3 years ago

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Robb, Official Rep

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Media Manager,

To tell if you are 64 Bit or 32 bit on Linux, check out the steps in this post. This way you can know 100% which architecture you are on.

Also, any chance you need to set up access through your firewall? All necessary sites are listed here.

Let me know how you make out!
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Media Manager

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Thank you for the reply.  I am certainly on 64-bit Ubuntu.  I will get back to you when I have read through and exhausted the links.
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Media Manager,

Can you do me a favor, and delete this entire folder: $HOME/.config/chromium/installer. Just totally delete the entire Installer folder, and then restart the Display.

Let me know if that helps!
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I'm afraid to say, there is no 'chromium' folder under $HOME/.config (and I only have one account on this box). I have Chrome installed, not Chromium. Should I be using Chromium?
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Media Manager,

I'd recommend deleting the entire rvplayer folder, and then running the 64 Bit Linux Installer from here.

Let me know how you make out!
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OK, but I've deleted the rvplayer folder and reinstalled before I started my original post...
That didn't help. The player simply isn't even trying to start any longer, whereas this morning it was. I think it was after an apt-get upgrade that it stopped trying to start. The box seems to be able to reach the Internet, bypassing the filter.
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Media Manager,

Can you confirm that it is in the Startup Applications? Just click on the Unity Icon, search for Startup Applications, and ensure that the Rise Vision Player is in there.

Does this Display have a Display ID?
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Yes, it is in the Startup Applications (pointing to /home/user/rvplayer/rvplayer /S). Yes, it DID have a display ID before all this mess. I don't know if it does now or how to tell what it is.

[Edit] Now that I look in the rvplayer folder, I see what looks like a version number folder and nothing else. Probably a big clue, I'm guessing.
(Edited)
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Media Manager,

Thanks for confirmation. Let me speak to the Dev team about this and I will update you once I have discussed with them.

In the meantime, if you do determine the issue, please let us know.

Thanks!
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Thank you for your assistance. Yes, I definitely will keep working on this.

One thing that still concerns me: Why does it say my display is 32-bit Linux when I definitely have 64-bit?
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Media Manager,

Can you change the path in the startup file to go to:

/home/your_username/rvplayer/2016.04.26.17.53/installer/installer --unattended

Replace your_username with the correct username on the Display.

Let me know how you make out.
(Edited)
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OK, well, I feel really silly. I wasn't trying to keep this from you, but it was an important part of the puzzle.

Since my display goes to a broadcast cable channel, I was trying very hard not to perform actions on the desktop. Instead, I was doing all of my actions through SSH. When I finally did do the actions from the desktop, I was presented with the initial run script and prompted to re-enter my display ID, which I did. It started up just fine. I'm going to reboot and make sure it starts up properly.
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I'm glad you got it figured out! What a great way to end a Friday!
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OK, the player started just fine after reboot.

Thank you for all your help. I'm hoping my system is in better shape than I started and I'm not adding to this thread Monday.
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I had a scare when I checked my display on Saturday, as it was at the desktop once again. This Monday morning, however, everything appears to be just fine.

In summary, the best I can tell is that Chrome and the Rise Player were both out of date. I believe this was my initial problem. To compound the issue, I was using the command line through an SSH session, so the GUI of the initial run wizard was never run. Once I ran the Rise Player install from the desktop, everything worked itself out.

Thank you for all your help and support at Rise Vision.

~Adam
(Edited)
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Mark Parsons

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Media Manager, I'm also using Rise with a cable encoder, but I get a video/audio distortion when outputting from a Linux machine. What sort of encoder are you using?

It's been mentioned that this may be due to the HDCP bit but I have not purchased a stripper to check this....
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Mark, we have an Adtec Edje 2000 encoder. Linux 640x480 VGA > composite > SD encoder > cable network > end users cable box. I have image quality issues as well. I'm unsure if it is the conversion to composite or the decoding by the cable box. I want to put together a box that has native composite to see if that helps. I don't how to check anything else. I have a good relationship with my cable provider though, so I might be able to get it figured out. Good luck to you.

~Adam
(Edited)
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Mark Parsons

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We ended up switching over to a Win7 machine, and it works fine. Currently employing a Drake DSE2+ to push 2 cable channels.

We purchased video cards/new machines to output Rise in 1080i (Drake's resolution), but this made no difference when using proprietary drivers (or any driver for that matter), and would consistently result in a timed/constant audio pause/video skip (extremely negligible) along with a pitch shift in the audio. It was suggested a month or two ago, that how Ubunutu outputs/deals with the HDCP could be different enough from Windows that when the two machines communicate, the error arises. You can buy an HDCP stripper/splitter for $20, but this does not sound like your issue as you're outputting via VGA/composite.

Our setup:

Win7 1920x1080>HDMI>HD Encoder>Cable Encoder (package with other channels)>Fiber -- Out to hotels/network rooms/condos >Cable decoder at the ONU>Coax>TV