Ubuntu 14.04 32-bit There was a problem writing a system file

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  • Problem
  • Updated 3 years ago
  • Solved
1. Fresh, fully updated install of Ubuntu 14.04 Desktop 32-bit on old Samsung Chromebox
2. Installed Chromium from the repositories.
3. cd Downloads
4,  sudo chmod +x installer-lnx-32.sh
5. sudo ./installer-lnx-32.sh
6. Installer runs successfully and then I reboot
7. Rise Vision starts in 10..9..8...
8. Chromium is shutting down
9. There was a problem writing a system file. Please try running the installer again or contact support.
10. Also happened on a clean install on VirtualBox
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Matthew Swanson

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Posted 3 years ago

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Matthew Swanson

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Also tried installing as user and not using sudo but it asks for sudo password!
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Blake Freeman, Official Rep

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Hi Matthew,

I'm going to try to replicate this issue, please stand by.
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Blake Freeman, Official Rep

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Matthew,

I was unable to replicate the issue. Is it possible for you to provide a screenshot of the error message?
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Blake Freeman, Official Rep

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Matthew,

Could you also confirm if you do or do not have the Chrome browser installed? If you do, could you navigate to chrome://extensions and tell me if you have the Rise Player Chrome Application installed?
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Blake Freeman, Official Rep

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Matthew,

We were actually able to look through our logs and see how this error message was generated. It's likely a permission problem in your linux filesystem. Does the user that is running the installer have permissions to your /home/'username'/rvplayer directory?
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Matthew Swanson

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You just barely beat me replying! I reinstalled Ubuntu and ran the script without sudo and it worked. In the instructions you might want to specify to run it without sudo as it is second-nature to many people to type it to run a script :)
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Blake Freeman, Official Rep

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Matthew,

I understand! Actually, our instructions on https://help.risevision.com/user/create-a-display do point out not using sudo:

To run the Ubuntu installation open a terminal window, navigate to the directory that contains the installation file, and run the following commands (do not run the installer as root or via sudo).
This was specifically pointed out by our in-house Linux Guru when developing the documentation ;)
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Matthew Swanson

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I saw that, I'm just very used to adding it by default :)