Tying to recreate account

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  • Updated 4 years ago
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Submitted to support@risevision.com

 

I'm trying to move my account to a different company, as we created the account under an incorrect company.  Looking on the support boards, it looks like the solution is to delete and recreate the account, but when I try to delete the account, I receive an Remove Procedure Call Failure.

We did try to add this account to the company using the administrator account, but received a Duplicate User error, despite the fact that this account does not appear in the User list.  Is there anything that be done?  Or will a brand new account be necessary.

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Alyssa Allen

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Posted 4 years ago

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Neal

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Alyssa,

Can you confirm that you're using Chrome when trying to delete the user?  Also, have you tried both deleting the user, and the company account?  You are indeed doing the proper steps in that it needs to be deleted first before it can be added to a different company.

If you're still experiencing trouble, can you email support@risevision.com with the name of the company you're trying to remove the user from?

Thanks.
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Alyssa Allen

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I wasn't previously using Chrome, but did just try it in Chrome, only to receive the same result.  I'm not able to confirm deletion of the company account as the person who provisioned my account is no longer with the company, and we are unsure if he used another administrator account for the incorrect company.


I will send another message to support@risevision.com with more specific details.  Thanks.

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Neal

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Thanks for the email.

I've gone ahead and deleted the user account.  You should be able to add it to the new company without the duplicate username error message.

Please let us know if you need anything further.

Thanks.
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Gregory Longoria

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I'm having the same problem. I need to remove an account and the company account associated with it. The user needs to be added to my account. 

She initially created a Rise account with her gmail account and now I can't add her to my account that is associated with the user email. Can you help and remove her completely? So we can start from scratch. 

I can provide user name and email. 

- Greg
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Neal

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Hi Greg,

Is the user not able to delete their own account?  Once they have deleted their account, you can then add them as a user to yours.

Thanks.
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Gregory Longoria

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She can delete her account. I then try to add her to my company and get the duplicate username error. 
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Neal

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Hi Greg,

Can you have the user you are trying to move, email support@risevision.com (using the email account that is to be moved) confirming they want their account to be moved into the same company as yours? We can then take a look at what is preventing the completion.

Thanks.
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Neal

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Hi Greg,

I found her account still active.  I did delete it and add it to the desired company.  I didn't provide any roles for her.  You can go in and add the necessary ones whenever you're ready.

Thanks.