Transition fade works in preview but not in chrome display player

  • 1
  • Problem
  • Updated 4 years ago
  • Acknowledged
Three images in a placeholder. We want to fade between them. Looks great in preview. When we look on the chrome based display the fade the fade has gone. I really cant suss it!
Photo of Chris Leigh

Chris Leigh

  • 150 Points 100 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Chris,

Are you using a chrome OS device or the chrome app player? If it's the chrome app player, which OS are you running?
Blake, Any ideas. I sent the help request from the wrong account :-( The presentation is here. d8f457c1-2382-45b1-88d5-a8ab42646c9f
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Taking a look at this now. I'll get back to you as soon as I have something!
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Cowgill,

We currently have a bug logged regarding this issue. The issue happens when users are using both "scale to fit" on images, as well as the fade transition. For the time being, if you would like to use fade on that presentation, you'll need to edit your photos to fit the placeholder, and not use scale to fit.
Photo of Chris Leigh

Chris Leigh

  • 150 Points 100 badge 2x thumb
Yes we are using a laptop running win 7Pro with the chrome browser player. Any help is greatfully received