Traffic Map Stops

  • 1
  • Problem
  • Updated 3 years ago
  • Not a Problem
When using the Traffic Map from Computer Aid Inc. it previews well and shows well on the screen.  But after a period of time (day, weekend, etc) it defaults back to a simple map without the updated traffic status.  If is restart the display it will work again, for a while...

This display is on 24/7 on a recent Ubuntu build with the chrome browser app installed.  

Any advice on troubleshooting?
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Biologyben

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Posted 3 years ago

  • 1
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Blake Freeman, Official Rep

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Hey Ben,

If you're wanting to do some troubleshooting on your own, I would recommend creating a presentation with onlythe Traffic Map and no other content. Set up the Traffic Map exactly the same way you have it set up now, and let it run. See if it stops.

I will be relaying this topic to CAI's support, you can do the same if you believe this is a defect, or if you would like their assistance in troubleshooting. You can find there support email address on the specific Product Page.
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CAISupport

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Ben,

Sorry to hear that you've been having some difficulties with our Traffic Map Widget. Unfortunately I have not encountered a problem like the one that you are describing with our Traffic Map Widget, but if you send us an email at rvsupport@compaid.com I would be happy to assist in trouble shooting and resolving this issue.
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Blake Freeman, Official Rep

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Ben,

Curious if any progress was made here in the past 24 hours, let me know!
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Biologyben

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Of course - now that I mention it here, it's working fine.  2-3 days in a row earlier, not so much...
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CAISupport

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Ben,

We are glad to hear that the Traffic Map Widget is working for you again. If you do encounter this problem, or any other issues with any of our Widgets please send us an email at rvsupport@compaid.com

We are always happy to help troubleshoot any potential issues so that you can continue to get the most out of our widgets.
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Blake Freeman, Official Rep

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Thanks for the support CAI!