Touch Detection not working

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  • Updated 2 years ago
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We have multiple 42" NEC Touch Screen displays and 65" Planar Touch screen displays that are no longer detecting touches on Rise Vision presentation running on Intel i5 NUC w/ Windows 10. I seem to remember back in September or August of 2016 the presentations registered touches on these displays, but they no longer do.  Dropping to the desktop of these displays, touch works fine navigating and launching apps in Windows.  Using a Microsoft Surface tablet, running a preview of the presentation in Chrome, touch works fine with the presentation in tablet or PC mode.

I know there is a difference between a mouse click and a touch detection event and Windows 10 supports multi-touch displays as well.  My first theory is that touch detection was disabled on Chromium if that is what is used.  My second theory is that there is a windows setting that can change the touch detection to mouse or touch mode.


I'm not sure how to resolve this issue, but we definitely want to move forward utilizing our touch displays with Rise Vision.

Thanks for any help!
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Maneesh Kumar

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Posted 2 years ago

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Blake Freeman, Official Rep

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Hi Maneesh,

The first thing I would check is actually the Presentation Properties. Make sure "Hide Mouse Pointer" is not selected. If it is selected, uncheck the box, Save and Publish the presentation, then restart your player and try touch interaction again.

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Darius - PRODO.us, Champion

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Maneesh Kumar

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Yes that works, I guess my theories were completely off, and it was something much simpler.  I had scanned some other posts earlier and briefly saw that mentioned, but unfortunately I had overlooked it.  

Thanks !!
(Edited)
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Blake Freeman, Official Rep

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Glad to hear your issue is resolved Maneesh. Curious, which answer provided the results?

Thanks!
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Maneesh Kumar

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The checkbox to hide mouse pointer fixed most of our touch issues on our touch screen displays.

I noticed that even when that was checked on older Rise Vision setups the mouse cursor would stay on screen after a PC reboot, so we started installing a background program to hide the mouse cursor.   As a side note we also installed a background programs to restart Rise Vision (no longer needed after updates to Rise Vision), capture screen shots of our displays and FTP it to our digital signage content server (and we displayed it via a custom webpage), but it looks like a new update in Rise Vision includes screen shots now as well.

One of our touch screens is still not working, which is the primary one I was testing, and I believe it may be a hardware failure of the touch screen, luckily the screen is under warranty still.   I attempted the other fix listed as well, but that didn't seem to help that particular display.
(Edited)
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Darius - PRODO.us, Champion

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Go with ELO next time, no pointer problems at all. I have noticed on our Windows7 machine that cursor may appear on top (not a touchscreen) and the reason was that RV player was not the 'active' application on 'top' and simple ALT+TAB switching between apps would solve it. I would look at all the strat-up apps.

By the way, thanks for pointing out that displays now have 'preview' feature, which I have missed somehow.
(Edited)