Timing on updates?

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  • Updated 3 years ago
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Can you provide me an idea of how long an update made in the cloud takes to get out to an individual player on average?  I made an update  to a web widget and overwrote the file at our webhost and 20 minutes later it still hasn't provisioned to the player.  I know I can force the update, but want to rely on the system to handle.
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Joyce Vogt

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Posted 3 years ago

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HSuarez

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Hi Joyce,
Is the web page updating on preview?
Thanks,
Hannah
(Edited)
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Joyce Vogt

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Yes, it was updating in the RV previewer but not to player.  I finally had to go into schedules and force a new one down.
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Blake Freeman, Official Rep

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Joyce,

I believe I talked to you a bit about this directly. The Rise Player should update with new content every 15 minutes if the contents of a presentation is changed.

You'll need to make sure you save and publish the presentation.