Timed Schedules Not working

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  • Problem
  • Updated 3 years ago
  • Solved
I have created a very basic schedule with 3 different presentations. The schedule is set to play ALL TIMES but I have set 2 of the presentations to ONLY play during certain hours. However ALL 3 play all the time even with the time setting ? Any thoughts .....
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steve Tucker

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Posted 3 years ago

  • 1
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Ray Durkin

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Hi there Steve - I'd like a little more info to help you out.  First of all, when you say all 3 play all the time, are you talking about in preview or on the display itself?  If you are noticing this in preview, there might not be a problem as preview ignores schedules.  If this is happening on the display, I'd like to take a look at your schedule to investigate.    If you aren't comfortable posting a link to your schedule here, you can email it to me directly at support@risevision.com.
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steve Tucker

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Hi Ray, Yes the both the preview and the display do not follow my timed schedules.When you say email you the schedule, what exactly am I emailing , the link ?
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Ashleigh

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Hi Steve,

Yes. We will need either the URL of your schedule, or Company Name / ID in order to investigate further.

Thanks!

Ashleigh