Third party cookies are blocked. Check your browser settings and firewalls. - getting this message

  • 2
  • Problem
  • Updated 4 years ago
  • Not a Problem
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JPC

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Posted 4 years ago

  • 2
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Blake Freeman, Official Rep

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JPC,

I'm going to need some more information. What operating system are you using? What player? What media player hardware?
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Blake Freeman, Official Rep

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Also, is this on Rise player? Are you getting this error when trying to edit presentations, or access storage?
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JPC

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Blake it's happening when we are tring to access storage from the platform.
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JPC

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They are allowed could it be a firewall issue on our end?
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Blake Freeman, Official Rep

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JPC,

It could be. Can you see if you can modify your storage outside of your network?
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JPC

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Ok so logged in via outside network and still having same issue.
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JPC

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Blake is port 5222 specifically for accessing storage?
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JPC,

It should not be. You may have some sort of firewall or anti-virus software on your computer blocking third party downloads.